As a Customer Value Manager, you will work with the business to understand the value of our customers in the Residential and SME sectors. Your primary focus will be to support in-depth analysis, develop business cases, identify opportunities for enhancing customer value, and oversee the management of the value model to ensure data accuracy. This role is pivotal in ensuring that our business strategies align with maximising customer value and fostering long-term customer relationships.
Here’s a taste of what you’ll be doing…
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Customer Value Analysis: Conduct comprehensive assessments to understand the value of customers within the Residential and SME segments. Utilise data-driven insights to identify key patterns and behaviours that influence customer value.
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Value Model Management: Oversee the management of the customer value model, ensuring data feeding into the model is accurate by implementing processes for data quality assurance and collaborating with the relevant teams.
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Business Case Development: Assist in the creation of robust business cases that align with the company’s goals and focus on enhancing the overall value proposition for both Residential and SME customers.
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Value Improvement Opportunities: Use data to identify and evaluate opportunities to improve customer value across various touchpoints. Collaborate with cross-functional teams to implement strategies that enhance customer experiences and loyalty.
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Strategic Support: Provide comprehensive support to the Commercial team in devising strategies that focus on customer-centric approaches, emphasising long-term value creation and sustainable growth.
Are we the perfect match?
We know what’s important to us at E.ON Next, we’re looking for the brightest and best to join our team and create the right culture. You could be just what we’re looking for if these sound like you:
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An ambitious person with significant drive – outcome and performance oriented, with a desire to make a difference.
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Exceptional analytical skills, able to utilise the right data to provide actionable insight. This is not just about playing back data, it is about providing meaningful insight in customer and commercial outcomes that drives continuous improvement in performance.
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Passionate and open-minded and able to see the big picture whilst being meticulous about data and details.
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Strong communication skills, able to translate detailed analysis into simple, digestible insight & recommendations.
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Customer obsessed, our customers are at the heart of everything we do; their success is our key mission
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You’ll need previous experience in a commercial analytical role, comfortable utilising data to support & drive decision making. You’ll be financially literate, able to develop business cases & work closely with other financial teams.
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A key part of this role will also be to build effective relationships with internal teams, you’ll need to be comfortable managing and engaging with a range of stakeholders.
It would be great if you had…
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Experience of tableau or other data reporting tools
Here’s what else you need to know
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Closing date – Thursday 18th July 2024 (may close earlier due to high applications)
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We’ll have regular team socials and lively team chats
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Competitive salary
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Location – Nottingham with travel to our other sites when required.
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Working environment: Flexible hybrid working – a blend of in the office and home working (around 2 days a week in Nottingham with occasional travel to our other sites)
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Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
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26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.
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Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
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Excellent parental leave allowance.
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The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
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We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
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For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.
