Customer Service (Policy Renewal) – Part Time

Sunday – 4 hours to be completed between 9.00 – 13.00

Training: The five weeks of in-office, full-time training will consist of both classroom-based and hands-on learning, and you will then apply your learning and assist our customers under the supervision of our seasoned coaches. Once you finish the 5-weeks intensive training, you will change to your part-time hours and shift schedule and move to a Hybrid Working pattern (1 day a week in office).

Please be aware that you cannot have any holiday in the first 7 weeks, which is the Training and Coaching period. This is to ensure that you develop the abilities and self-assurance to work on your own, along with the rest of the group.

Salary: Earn £12,740 for 19.5 hours a week, plus bonus, benefits and pay rise potential. This is equivalent to £24,500 full time.

Your role: Joining an extremely busy team, you’ll be dealing with customers who have come to the end of their policy and are looking to renew. So, it’s about explaining why their quote may be different from the previous year, making sure they’re comfortable with their new quote, and handling any of their concerns, so they’re happy to stay with us. That means talking confidently about our products, giving them accurate information first time, and making sure they understand everything, so they don’t need to call us back.

What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company, and community.

Benefits you’ll receive:

• Up to 5% annual discretionary Bonus

• Hybrid working (1 day per week in the office with the option to do more depending on your preference)

• A fantastic open plan modern office

• We promote a relaxed, friendly & diverse working environment

• ‘Harrys’ – a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee

• Generous holiday allowance

• Pension match up to 10% of your salary

• Life insurance (4 x base salary)

• Discounted Hasting Direct products

• Discounts & cashback with well-known retailers

• Tech scheme, cycle to work, health assessments, and skin check – on completion of probation

• Refer a friend scheme – earn £500 for every friend you refer

• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Our straightforward recruitment process:

Click apply now to fill out our short application form, most of which you can auto-fill using your CV.

You will then receive a weblink via e-mail to our online assessment (normally received within six minutes) where you’ll experience a realistic job preview that will show you exactly what it’s like to be a part of #lifeatHD. In addition, through a number of tests, we’ll assess to what extent your preferences, personality, and skills are a good fit for our contact centre.

The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate.

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at prior to completing your application.