Customer Service Advisor – New Business
We’re looking for authentic people with a passion for problem-solving to join our New Business team as a customer service advisor. You’ll be part of a team supporting customers at the point of their insurance purchase, delivering outstanding service and value. If you are passionate about making a difference to customers, this role will give you the scope to do just that.
Working Hours / Shift Patterns: You’ll work 37.5 hours a week on a rotating shift pattern between 08:00-19:00 Monday to Friday, 9:00 – 17:00 Saturday, and 09:00-13:00 Sunday. You will have to work one full weekend and one Saturday in every five. If you work a weekend shift, you’ll get time off in lieu.
Location: Our fantastic Leicester office which is in the city centre and only a short walk from Leicester train station.
Training: Your in office training will last for 6 weeks. The first 3 weeks will involve both theoretical and experiential learning in the classroom. Then, in the final 3 weeks, you will move to an Academy, where you will apply your learning and begin to assist our customers with the support of our knowledgeable coaches. After your six weeks of in office training and when we feel you can work independently you will be able to move across to Hybrid working.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.
Joining our New Business team as a customer service advisor:
The New Business Team provides customers with new quotes, whether they’re looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.
Training doesn’t stop once you join your team. We have a supportive development programme with a clear structure for growth within your role. You’ll develop skills to retain our customers, strengthen your negotiation skills and become an advocate of self service. There are also lots of opportunities to continue your career with us across the business. Whatever your future holds, we’ll work with you on the best options to put you on the right track.
What we’re looking for in a customer service advisor:
- Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes.
- Someone comfortable with change, able to adapt quickly and show resilience
- Colleagues with a positive, empathetic, and patient approach
- Clear communicators who can build rapport and bring their personality to work
- People adept at navigating software systems while managing a conversation
- Someone who’s accountable, thorough, and pays attention to detail
What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
Benefits you’ll receive:
Up to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
‘Harrys’ – a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check – on completion of probation
Refer a friend scheme – earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
