Compliance Leader 38 views

We are looking for a committed, strategic-focussed individual with strong analytical skills to work within a fast-paced and high-pressure environment. You will be the primary contact point for internal quality queries, managing timely investigations, delivering corrective actions, and driving process improvements. You will maintain a strong focus on safeguarding customer data and will lead on activities that promote and support the continuing success of Output Services Group (OSG) services.

As contract lead for OSG’s external auditing authority, BSi, you will be accountable for the successful maintenance of the ISO27001 Information Security, ISO9001 Quality and ISO22301 business continuity management systems. You will be responsible for the day-to-day planning, internal audit plans and production testing – developing and presenting a detailed report of the performance of the management systems on a bi-annual basis to the Senior Leadership Team (SLT).

As main contact for complaints and data breaches, you will facilitate investigations and ensure the accurate completion of data breach reports, within defined timelines, for escalation to Information Assurance Group (IAG) while ensuring that records are being maintained to determine trends and potential training opportunities. You will be also responsible for reviewing and updating OSG’s management system policies and procedures, ensuring OI’s are aligned, and any changes are communicated and understood.

You will lead on external audits, producing and explaining management system documentation to auditors. You will be able to stand your ground and challenge on findings that are raised during surveillance visits. You will manage all changes and communications that arise as a result of non-conformities and ensure the successful recertification to the standards, which is crucial for OSG’s business.

OSG is a 24hr 5 day a week operation serving both internal business areas but also wider Government departments such as Home Office, DVA, DVSA and GDS.

Responsibilities

Your responsibilities will include but will not be limited to:

• As contract owner, you will be accountable for the successful maintenance of the ISO9001, ISO27001 & ISO22301 certifications by providing expert knowledge, support, and guidance to the QMS, ISMS, BCMS managers
• Developing effective relationships between internal and external stakeholders, including effective stakeholder management of bulk mail account managers
• Developing, monitoring, and updating policy and procedures relating to all areas of OSG, ensuring alignment and adherence to international standards, legal & regulatory requirements
• Investigating and monitoring the resolution of a range of compliance issues including data breaches or complaints and maintain appropriate records, escalating issues as appropriate

For further information about the role please see the attached role profile.

Additional information

The successful applicant will be required to work across two DVLA sites, Ty-Felin and Morriston. The nature of the role may also attract elements of travel within the UK and overseas, but you will be notified in advance.

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

You will come to us with experience of auditing and pride yourself on your exceptional attention to detail. You will have a thorough understanding of risk management, being able to link potential impacts to business objectives, SLA’s, Agency targets and customer requirements.

With your outstanding stakeholder management skills, you can build rapport quickly with key people both internally and externally.  Excellent communication is pivotal to this role, you will be a natural communicator and can express yourself confidently and concisely. You will represent the Agency in a professional and clear manner, ensuring key messages are delivered to both internal and external stakeholders.

Excellent organisational skills are required, and you will have the ability to manage and filter workflow. You will organise and prioritise your work to maximise productivity and achieve all deadlines whilst being highly adaptable and flexible, adjusting to the requirements of the role.

You will lead by example and have the ability to manage a dispersed team. You will provide performance feedback, aid personal development and keep staff motivated and engaged.

If you do not already hold the qualifications listed on the role profile, then you must be willing to work towards these once in role.