Senior Infrastructure Operations Engineer 27 views

We are looking for a Senior Infrastructure Operations Engineer to join our dynamic and innovative workforce at an exciting and challenging time.

The role holder will manage and maintain the core infrastructure that underpins production services.  Demonstrating the technical knowledge and leadership skills providing second- or third-line support for incidents, problems and changes to solutions and services.

Being responsible for preparations and support of IT operations solutions and services – physical or virtual – according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.

Responsibilities

Include but not limited to:

• Leading a shift team comprising of Infrastructure Operations Engineers.
• Provide specialist technical support and assistance to projects, ensuring delivery of non functional requirements and continual service improvement.
• Diagnose and prioritise complex incidents, investigate their causes and finding resolutions.
• Working on your own initiative.
• Taking responsibility for large and small changes.
• Analysing and resolving service delivery issues.
• Follow and/or contribute to the development of documented processes.
• Monitor technology performance and identify opportunities to improve it – continual improvement ethos.
• Develop and maintain good relationships with stakeholders across the business.
• Work as part of a team to provide knowledge, help and advice.
• Develop own skills and actively coach and develop others.
• Develop an understanding of DVLA’s services.
• Develop deeper technical knowledge and understanding.

For more information about the job, please see the attached role profile.

Additional Information

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

The successful candidate is required to be available on a rota basis to undertake work within a shift system covering 24 hours a day, 7 days per week. An indicative shift allowance of 35% is applicable.

To be successful in the role, you will need to be able to manage IT systems on and off premise. You will need to support software and infrastructure development projects and be able to work autonomously.

You will be experienced in a range of systems and be able to demonstrate that you have implemented technical best practice and worked within a technical framework. You will be expected to be the technical lead and develop your team community, using your strong leadership capabilities to develop and motivate your team.

Working for the DVLA Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.

To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

We’ll assess you against these behaviours during the selection process:

• Working Together

We’ll assess you against these technical skills during the selection process:

• Infrastructure Operations Engineer: Technical Specialism (working)
• Infrastructure Operations Engineer: Technical Understanding (working)
• Infrastructure Operations Engineer: Ownership and Initiative (working)

Passionate, reliable and always willing to push yourself and those around you, you’ll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:

• Best in class learning and development tailored to your role.
• An environment with flexible working options where we encourage a great work-life balance.
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
• Generous employer contribution of 28.97%, depending on chosen pension scheme.
• Digital communities with clear career frameworks.
• On-site gym plus personal training available (membership applies).
• On-site nursery, restaurants and coffee bar.
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King’s birthday.
• Free parking.
• A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need.

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.