Hearing Centre Senior Manager 19 views

This role works within the Office of the Traffic Commissioner (OTC).

The Traffic Commissioners (TC) have responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s license and other functions.

The post holder has responsibility for managing the delivery of the traffic commissioners’ tribunal function within the regional Hearing Centre. This will involve the delivery of a high-quality service to traffic commissioners, within a framework set out by legislation, Statutory Guidance and Statutory Directions (Statutory Documents). The work of the team involves compiling and serving case bundles for public inquires, supporting the traffic commissioner and ensuring that the outcome of the hearings are communicated and acted upon, based upon the legislation and Statutory Documents.

The team is geographically dispersed across two of the regional Offices of the Traffic Commissioner.

Responsibilities include but are not limited to:

• Providing leadership and support to the Hearing Centre team to ensure the delivery of an efficient and effective service to the traffic commissioners.
• Determine and plan their team requirements, including allocating resources and prioritising activities, over the short to medium term by fully understanding the business environment in which the team operates, the overall team objectives, ensuring their team fully understands and works to these requirements.
• Demonstrate leadership by providing guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity and upholding the reputation of the Office of the Traffic Commissioner, Agency, Department and Civil Service.
• Work in collaboration with other managers across all functions for the good of the Office of the Traffic Commissioner and DVSA and to create a high performing and well-respected Agency.
• Liaise with relevant internal and external departments to ensure that internal and external customer needs are met and that these requirements are fully communicated throughout the business.

Please see the Candidate Pack attached to this job advert for more information about the role and responsibilities.

We are looking for someone with management experience and the ability to lead a geographically dispersed team. Someone who can interpret strategic plans and targets into operational processes and analyse data, from a range of credible sources, to inform decision making.

The successful candidate will have experience of writing submissions and briefings that are clear, well considered, and logical, bringing clarity to complex topics. As well as an understanding of the function of courts and tribunals, and the interpretation of legislation.

You must be able to communicate and work with a range of senior stakeholders, using effective methods to keep stakeholders engaged throughout.

Additional Information

This role can be based in Eastbourne or Bristol, your presence at one of these locations will form part of the working arrangements agreed with you.

This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation.

If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details.

Regular travel between offices will be required with potential overnight stays. These will always be planned and scheduled in advance.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 32 hours per week.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Location Information

We will be appointing positions based on merit and so the highest scorer will be successful. If your application is successful, we will be in touch with you to find out your location preference (your choice of location out of two locations listed) and this will be the location you will be contracted to.

The two locations listed are part of a pairing and indicate neighbouring traffic areas, where the Traffic Commissioners oversee. Therefore travel between the two offices will be regular.