Customer Service Centre Approvals Process Manager 44 views

The successful Customer Service Centre Approval Process Manager will manage the procedures and documentation employed in the processing of the following;

Vehicle Approval (Individual Vehicle Approval, (IVA), Certificate of Initial Fitness, (COIF), Motorcycle Single Vehicle Approval, (MSVA) and scheme products.

The role holder will be responsible for managing a team of technical engineers, to support scheme processing and provide technical support to internal and external customers. Ensuring that the Driver and Vehicle Standards Agency (DVSA) meets its key targets and objectives as detailed in the Organisation Business Plan.

Responsibilities include but are not limited to: 

• To support the development and implementation of Corporate and Directorate strategic objectives with active participation in associated meetings and events in support of the Head of Customer Contact.
• To support the agencies compliance with ISO standards as required in the application of the Vehicle Approval process on behalf of the Vehicle Certification Agency.
• To monitor scheme productivity and raise issues with relevant stakeholders.
• To manage a team of technical engineers within the Vehicle Approval Section providing:-
  • scheme related advice to both internal and external customers.
  • ensuring operation of the scheme is in line with scheme strategic and ISO compliance objectives.
  • support to the processing of applications by the administration team.

For more information about the role and responsibilities please see the attached Candidate Pack.

To succeed in this role, you have extensive knowledge of light and heavy vehicle engineering. You can interpret complex legislation and write concise detailed technical reports.

You have in depth knowledge of the vehicle approval process, including ECWVTA, GBTA and national motor vehicle legislation and in particular, knowledge of Individual Single Vehicle Approval schemes.

Excellent communication skills are pivotal to this role, with the ability to provide guidance and robust recommendations to internal and external stakeholders. You have exceptional stakeholder engagement and relationship building skills and can comfortably represent the agency when required. You are a passionate and confident leader with a proven track record of driving professionalism, fairness and consistency at all times.