Band 3
Main area: Reception Team Leader
Grade Band 3
Contract
Permanent Hours Full time – 37.5 hours per week (Mon to Fri – Shifts between the hours of 08:00 and 18:00)
Job ref159-LWH-351-24
Site: Liverpool Womens Hospital Town: Liverpool
Salary: £24,071 – £25,674 per annum
Salary period: Yearly
Closing13/11/2024 23:59
Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities – from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.
Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.
We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Job overview
An exciting opportunity has arisen in Patient Access based at Liverpool Women’s Hospital for a full time (37.5 hours per week) Band 3 Reception Team Leader.
The successful candidate will be responsible for the management of sickness , annual leave, rota planning , personal development reviews, ensuring all departments are covered within each area and local KPI’s are met.
One of the main duties is to ensure that all patients have been booked in/out correctly and will give staff the appropriate training to complete their daily tasks.
Main duties of the job
The successful candidate will already be part of the reception team and will be looking to develop themselves into their first supervisory position. The reception team leader will support the Office Manager in producing weekly staff rotas to ensure all areas of reception out-patients have administrative cover allocated as required.
The reception team leader will be required to work across site between Liverpool Women’s Hospital and Aintree Hospital.
Working for our organisation
Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities – from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.
For roles at Liverpool University Hospitals, visit their careers page.
UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine your eligibility for sponsorship if you were to gain a conditional offer for this role.
https://www.gov.uk/skilled-worker-visa/your-job
Detailed job description and main responsibilities
To manage the team, ensuring that all appropriate services are involved. This includes highlighting problems or delays and escalating them to the Reception Manager.
To be part of the Reception desk rota with the additional responsibility of supporting the team with training and problem solving.
Updating systems (eg meditech & in-touch) to meet the needs of service demands ie. ensuring the booking out is completed within required turnaround.
Ensure effective allocation of reception staff within the team to maximise effectiveness.
Ensure performance of the team is monitored and make changes when necessary to ensure effective utilisation of resources.
To implement Trust policies and local directorate procedures for own area.
To exercise independent judgement when dealing with enquiries from patients, staff, relatives and Healthcare Professionals and resolving where possible.
Responsible for reception staff recruitment and retention, including shortlisting, interviewing, local induction, mandatory training, absence management, appraisal, disciplinary and capability procedures.
To ensure that the reception service is adequately staffed at all times, organising staff rota and working hours.
To ensure good communication and effective relationships are maintained both within the reception team and with health professionals, internal and external, to provide an effective service.
To receive regular communications and deliver to the reception team.
Validation of Booking Out Spreadsheet
To line manage members of the reception team, including compliance with standard operating procedures
Person specification
Qualifications & Learning
Essential criteria
- 5 GCSE’s or equivalent.
- NVQ 3 in customer care and business administration or equivalent experience in a clerical role.
- Proven experience working in a clerical role.
Desirable criteria
- Leadership qualification.
- Proven experience in a clerical role within the NHS.
- Proven experience of staff management.
- ECDL
- NVQ 3 in customer care and business administration or equivalent experience in a clerical role.
Personal Qualities
Essential criteria
- Good time management skills.
- Good organisational skills.
- Able to maintain a professional approach when working under pressure.
- Be able to maintain confidentiality.
Desirable criteria
- Ability to work flexibly.
- Assertive.
- Self-motivated and enthusiastic.
Skills, Knowledge & Aptitudes
Essential criteria
- Knowledge of administrative and management procedures and practices.
- Knowledge of MS Office, Excel and basic keyboard skills.
- Excellent communication skills, both verbal and written.
- Good communication and interpersonal skills at all levels.
- Ability to work as part of a team.
- Knowledge of specialist medical terminology.
- An efficient and methodical approach to the maintenance of waiting lists, statistics and admissions diaries.
Desirable criteria
- Experience of Meditech.
- Understanding of Trust policies and NHS agenda.
- Knowledge of the Trust’s rules regarding confidentiality.
Liverpool Women’s NHS Foundation Trust has a responsibility and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and for ensuring that they are protected from harm. Every employee of the Trust has a responsibility and is duty bound always to act in the best interest of a child or adult about whom we may have concerns.
Trust policy requires the cost of DBS applications be recovered via salary. The amount of £21.50(standard) or £41.50(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post.
The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.
If you are disabled and have special support needs in applying for a job, attending for an interview or in undertaking any tests as part of a selection process, please contact the Trust’s recruitment team on 0151 7064666 and someone from that team will ensure that the recruiting manager is aware of your particular needs.
Please Note:new entrants to the NHS will normally commence on the first paypoint of the relevant band.
LWH has a responsibility & is committed to safeguarding & promoting the welfare of children, young people & vulnerable adults & for ensuring that they are protected from harm. Every employee of the Trust has a responsibility & is duty bound always to act in the best interest of a child or adult about whom we may have concerns.
Liverpool Women’s Hospital is committed to having a workforce that is representative of the communities we serve. To this end, we particularly welcome applicants from racially minoritised backgrounds, who have a disability, or are members of the Armed Forces, Reservists or Veterans.
For agenda for change banded roles; salary payments will reflect the 2023/24 pay scales. The 2024/25 pay scales will be paid in October 2024 including any backpay due. Therefore should the successful applicant start in post prior to October, the salary will initially reflect the 2023/24 pay scales.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download
- Job Description and Person Spec (PDF, 232.6KB)
- Recruitment Docs (PDF, 834.5KB)
- LW LOGO (JPG, 709.6KB)
- Recruitment Pack (PDF, 9.7MB)
Further details / informal visits contact
NameSue CarterJob titleOperational Service ManagerEmail addressSue.carter@lwh.nhs.uk
