Investigations & Counter Fraud Administrator 15 views

Are you someone who is happy to communicate with others?

Do you love to go the extra mile to ensure you give the best service?

Can you work effectively as part of a team and alone if needed?

If so, we’d love to hear from you!

Good administrative support with excellent customer service skills are vital to the effective operation of the Investigation & Counter Fraud Team, at the Driver and Vehicle Standards Agency (DVSA).

The role holder is responsible for the day-to-day admin support to investigations across the DVSA Driver environments, providing investigation support to managers and investigators, additionally support revocations of driving Licenses.

Responsibilities include but are not limited to: 

• Providing administrative support to investigation teams.
• Creating investigation case files and folders.
• Providing the administration support for driver revocations.
• Working in collaboration with colleagues across all functions for the good of DVSA and to create a high performing and well respected Agency.
• Communicating with all major stakeholders (internal and external) to achieve business objectives.

For more information about the role and responsibilities please see the Candidate Pack attached to this job advert.

To thrive in this role, you have the ability to extract accurate, concise summaries from complex information that can be understood by a wide audience.

You have excellent organisational skills and enjoy focusing on the task in hand and love seeing your work through to completion. You have the ability to interrogate data and can quickly spot errors and resolve effectively.

Excellent communication skills are pivotal to this role, you can adapt your communication style to suit your audience and are comfortable in communicating with multiple key people.

You are someone who loves to work in a team environment, but are equally as comfortable working alone when necessary. You have an excellent working knowledge of Microsoft systems, including experience in the use of digital communication such as Teams.

Additional Information

This role is based in Birmingham, your presence at this location will form part of the working arrangements agreed with you. This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation.

If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details).

Please not that this role will require occasional travel to other DVSA sites, with overnight stays on occasions.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate, to be able to work at least three days per week.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.