Head of Operational Resilience 4 views

This is a role within Human Resources and Estates Directorate, reporting to the Deputy Director, Head of Estates Management Group.

• You will work with a wide range of internal and external stakeholders to ensure the development, implementation and validation of resilience processes whilst developing a network of professional contacts across Government and elsewhere.
• You will oversee a small team who are supplemented by a number of Business Continuity Co-ordinators from across the business who are responsible for delivery within their business area.
• Your workload will encompass a variety of challenges, and you will deal with critical incidents as they occur. For example, you may be required to manage business continuity in the event of an energy blackout or natural disaster or respond to a physical or cyber security threat. In order to successfully navigate the organisation through these challenges, it is essential to proactively ensure that stringent processes are in place and are reviewed periodically to ensure that an effective response is guaranteed at all times.
• You will utilise your communication skills to ensure processes are thorough and easily interpreted by colleagues who may not be familiar with specific terminology.
• You will be confident with risk assessing a multitude of factors, with a view to preventing issues that are within the organisation’s control, as well as mitigating the impact that may be inevitable should external threats occur. Your activities will include scoping potential risks so that disruption can be minimised should they occur.

Responsibilities

Your responsibilities will include but will not be limited to:

• Leading the development and continuous improvement of Corporate Business Continuity, Incident Management and Operational Resilience Strategies and ensure the effective management of BC across DVLA.
• Working closely with all key stakeholders across the Agency to ensure that any business interruption or incident is managed and minimised and has an appropriate contingency and is operationalised effectively. Coordinating and attending Incident Management meetings at Gold and Silver Incident Level providing the consolidation of situation reports from business areas, analysing complex information and acting as a trusted advisor to support decision making.
• Being accountable for developing a suite of business impact reports which quantify and identify impacts of any losses to enable the creation of response plans for the agency to allow appropriate responses to ensure delivery of DVLA’s key services.
• Proactively horizon scan to identify threats and risks, ensuring they are adequately controlled and mitigated against by using the relevant risk tools and processes.

For further information about the role please see the attached role profile.

Additional Information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

• We are looking for someone who has demonstrable experience in developing and delivering Business Continuity Management. You will also have line management experience and be confident with leading a team.
• You thrive when working interactively with internal and external stakeholders in matters relating to Business Continuity. You will bring strong networking skills to the role and be skilled in building working relationships with internal and external stakeholders up to Director level.
• You have excellent communication skills and can tailor your approach to suit a varied audience. You are capable of seeking and analysing details, incorporating them into processes to ensure that colleagues are able to easily understand and put them into practice while under pressure, should a critical incident occur.
• You show resilience and are confident with initiating difficult conversations and taking control of challenging situations.
• You can work at pace in a highly reactive environment to meet sometimes, conflicting deadlines. You will be adaptable and confident with evaluating conflicting priorities and delegating where appropriate.
• It is essential that you either hold a Certificate of Business Continuity (CBCI) qualification or are working toward

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

We’ll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Changing and Improving
• Seeing the Big Picture
• Delivering at Pace

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

• Best in class learning and development tailored to your role.
• An environment with flexible working options where we encourage a great work-life balance.
• Generous employer contribution of 28.97%, depending on chosen pension scheme.
• 25 days holiday, increasing by one day each year up to 30 days pro rata
• Access to the staff discount portal.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need.