Call Handler & Dispatcher 5 views

Based at Sellafield Operational Policing Unit

Hours based on an average of 37 hours per week utilising a 24/7 rotating 12 Hour Shift Pattern

Salary up to £26,048 per annum plus up to a 20% shift allowance (once training period is complete) and a generous benefits package

The Civil Nuclear Constabulary (CNC) is an armed police service that’s dedicated to the nuclear industry. Our vision is to be recognised as a provider of a world-class service for the protection of nuclear material and facilities. Given the critical nature of our work, it’s vital we recruit skilled and committed professionals to our first-class teams. As a Communications Operator and Dispatcher, you’ll be the first point of contact to our on-site emergency services and members of the public that require our assistance.

Answering emergency and non-emergency calls from a variety of people. You will take initial reports, transfer information, and dispatch the required resources. However, you won’t just be a phone operator in a call centre, you’ll be gathering the relevant information and intelligence which enables our emergency services to fulfil their roles. You will play an integral part of maintaining the security and safety of the nuclear site by helping to manage critical incidents and liaise with members of the public in and around the local area.

You’ll ensure all requests receive an appropriate response or resolution and you’ll manage critical incidents and pre-planned events appropriately. You’ll be responsible for recording important information. It is vital that you follow organisational procedures and keep all information, well managed, secure, and comprehensive.

You’ve taken calls, but nothing this critical.

It’s a demanding role that requires you to listen, ask appropriate questions and consider options for actions while having to respond quickly, and sensitively. But you won’t do it alone, you’ll join colleagues who have an extensive knowledge of police regulations and the highest level of integrity. They’ll train you and help you meet the high standards that are required for this role. But to truly excel, you’ll bring fantastic listening and communication skills along with an ability to demonstrate resilience working under pressure.

The post holder will be required to work regular 12 hour shifts on a 24/7 shift pattern including nights and weekends. You will also be required to achieve Developed Vetting (DV) level clearance, and commencement of this role will be subject to a medical assessment.

As police staff the public expect us to display the highest standards, values and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behaviour we expect to see, and you are responsible for displaying and delivering these to the highest standards.

Benefits of working for the CNC

• 27.5 days annual leave plus bank holidays
• Generous pension scheme (20.7% employers’ contribution)
• Bonus scheme – dependent on organisations performance, up to a maximum of 7% of salary
• Enhanced family friendly and wellbeing policies
• Free on-site gym for staff

Equality, Diversity and Inclusion are central to the values of our organisation. At CNC we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our affinity networks, ED&I team and wider HR departments, we are on a journey to embed our ED&I commitments, ensuring the CNC is an employer of choice; where everyone feels included.

Please review the video links below which will give you an overview of the vetting process that you will be required to go through if you are successful in your application to join the CNC:

• Vetting: An Overview – https://youtu.be/lRit8RA7Zpo
• Vetting and Finances – https://youtu.be/JmZP7r-9MEE
• Vetting and Life Experiences – https://youtu.be/jVPHvgpB8nc