Lead Intranet Content Designer 25 views

The Lead Intranet Content Designer is responsible for the management, design, delivery and development of content on the Driver and Vehicle Standards Agency (DVSA) intranet platform.

DVSA’s intranet helps our 4,700 colleagues access the clear and accurate information they need to do their jobs efficiently and effectively and provides engaging, targeted internal communications.

We are committed to becoming a digitally enabled organisation. As part of this commitment, we have invested in modern, efficient technology which supports our mobile workforce and moved to a SharePoint / Office365 environment. You will ensure that our intranet platform maximises the use of these new tools and technology.

You’ll ensure that content on our intranet platform is governed effectively and that it meets the needs of our users and our business, supporting delivery of DVSA’s 5-year strategy.

Responsibilities include but are not limited to: 

• Oversee the day-to-day publishing of content on our intranet platform
• Managing the relationship with our suppliers
• Ensure we maximise the benefits of our intranet platform
• Play a key role with the release testing of intranet functionality improvements
• Maintain a good understanding of industry best practice and new technological opportunities that can add business value
• Publish content that is designed to meet user needs, making complex language, processes and policies easy to understand
• Create, iterate and manage user-centred content using analytics, user feedback, user research and other sources of information, as well as contributing to content design principles and improvements
• Work with other content designers to respond to queries and requests to update content that come in from internal colleagues and stakeholders
• Working closely with colleagues in communications, you’ll understand our users, identify their needs based on evidence, and propose solutions via our intranet platform to meet these needs

To succeed in this role, you can work in an agile environment and experience of working with rapidly changing deadlines, workloads and goals. You have proven experience of managing content on an intranet platform, ideally in a SharePoint and Office365 environment.

You have experience in establishing policies and procedures to ensure day-to-day publishing of content on an intranet platform. You have extensive experience of writing for the intranet or web, with a proven ability to create content that is accessible and usable for all. You have experience of using content publishing tools to publish content and good working knowledge of accessibility regulations.

You have experience in requirements gathering, systems configuration and stakeholder management. You are a natural communicator and have proven experience of managing relationships with stakeholders.

You can demonstrate a deep understanding of how to create engaging digital content that meets a user and business needs. You have proven experience in using metrics (like Google Analytics) and user feedback to define, access performance and improve content. You have knowledge of SharePoint and Microsoft 365 tools and can demonstrate an understanding of the components of common web technology (HTML, CSS).

Additional Information

This role can be based in Birmingham, Bristol, Leeds, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation.

If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details).

There will be Occasional travel to Nottingham, Bristol, Swansea, and other locations in the UK, including some overnight stays as part of this role.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least three days per week.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.