Junior Infrastructure Engineer – Telecoms 13 views

At the Driver and Vehicle Licensing Agency (DVLA) Digital we focus on user needs, whether that is a citizen, an organisation, or an internal user. We are committed to providing the most efficient, effective, and secure services to meet the needs of a diverse and ever growing digitally aware customer base.

As a Junior Telecoms Infrastructure Engineer, you will be involved in a range of diverse projects, helping to deliver the benefits of our new cloud omni-channel contact centre system. You will be a subject matter expert with a wide range of systems or in-depth product knowledge. You will use your knowledge to work with minimal supervision, reviewing existing processes with the objective to make changes to improve services, helping to define and implement technical best practice.

The team also provide a rota covering out of hours activities and provide on call cover to support delivery of the service (5pm – 7am Mon-Fri and 24/7 on weekends and bank holidays) for which a non-pensionable allowance will be paid if you partake.

Responsibilities  

Your responsibilities will include but will not be limited to:

• Working under supervision with a range of systems to help define and implement technical best practice, whilst effectively planning and implementing creative and innovative service changes
• Supporting infrastructure engineers to manage systems within OLA/SLA and monitoring performance through statistical reporting and analysis
• Developing skills while working under supervision to deliver activities in a multidisciplinary team, keeping up to date with new products, tools, and techniques
• Establishing relationships with stakeholders to support the delivery, maintenance, and enhancement of service
• Engaging with stakeholders to help infrastructure engineers analyse information, trends, and to diagnose and propose action to resolve issues

Additional Information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

As a junior infrastructure engineer in digital Telephony and communications, you will have experience in developing high volume cloud omni-channel call centre technologies and have a keen eye for detail. You will have a solid understanding of cloud-based contact centre solutions (CCaS) within telephony and stay up to date with new products, tools, and techniques, encouraging their use within the business to promote continuous improvement of capability.

Working for the DVLA Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.

To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.