Business Application Support Specialist
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It’s important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.
You will be a vital member of the Business Systems team supporting operations, projects, and other critical business value chains.
The Business Application Support Specialist is responsible for working to develop, design and own technical solutions primarily on the ServiceNow platform. They will provide administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions utilising the ServiceNow capabilities.
What you’ll do:
- Support business processes such as Incident, Problem, Change, Demand, Portfolio Project Management, CMDB, Discovery, Asset, Service Catalogue, Knowledge etc.
- Support the integration activities for the requirements in scope for the continual service improvement programme
- Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the platforms.
- Support Business systems and broader user community with configuration requirements.
- Own the delivery of updates via our Change Management process
- Provide software coding and customisation including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
- Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade completes.
- Coordinate and solve complex technical data and transformation issues.
- Obtain and analyse/interpret business requirements to purpose sustainable and viable solutions in ServiceNow.
- Answer “how-to” technical and application configuration questions.
- Create and maintain system design and operations documentation.
Who you are:
This role would be well suited to an individual who has strong experience of ServiceNow system maintenance and development. You will have worked on basic ServiceNow components like business rule, client script, UI policy, data policy, UI action etc and have knowledge of JavaScript and SQL queries as a minimum and should be able to write client and server side JavaScript, .NET, Jelly code etc.
The role requires stakeholder management so strong interpersonal skills, ability to work within a team and a drive for continuous improvement are necessary.
Key Requirements:
- Business Systems maintenance and management
- Experience on integration of ServiceNow with other systems
- Experience working with JavaScript, angular framework
- Ability to suggest and implement proposals for process improvements within projects
- Know the ServiceNow Platform, from the technology, development, integration and modules, to design, develop, implement and test modules according to agreed timelines, budget, costs, quality and development standards
- Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and JavaScript, .NET and Jelly code.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent:
