Business Delivery Specialist
Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join – to innovate and develop networks and systems for millions. The work is complex, but the reward is great – our work makes an impact! Help build and keep the nation’s critical infrastructure connected and protected 24/7.
This position at Telent is a dual-role position that entails both business analysis and works planning responsibilities within Business Change department serving telent transport Asset Management. In this role, the individual will operate within an Agile framework, working closely with cross-functional teams to identify and implement strategies that improve operational efficiencies and business change.
The role holder will be responsible for analysing business processes, gathering requirements, and identifying areas for improvement. They will collaborate with stakeholders to develop and implement innovative solutions that meets business and customer requirements. Additionally, they will be involved in works planning, ensuring that projects are scheduled and executed efficiently to meet project objectives.
What you’ll do:
- Gather and analyse business requirements from stakeholders.
- Work collaboratively with the business system development team to prioritise and refine backlogs.
- Assist in the creation of user stories, use cases, and acceptance criteria.
- Document current and proposed process workflows.
- Conduct data analysis to identify operational improvements.
- Create and manage works schedules in alignment with project timelines.
- Collaborate with various stakeholders to ensure the timely completion of projects.
- Monitor works progress and adjust as needed.
- Use ServiceNow for tracking assets, scheduling and reporting.
Who you are:
This role would be ideal for a candidate with experience of working in the telecom’s environment. You will ideally have experience of working with ServiceNow and in Business Analysis or Planning.
Key Requirements:
- Experience with ServiceNow.
- Bachelor’s degree in business administration / management, Information Systems, Engineering, or related field.
- Experience in business analysis or planning.
- Excellent knowledge of Microsoft Windows Packages.
- Familiarity with Agile methodologies.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Ability to work well in a team environment.
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent:
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
