Change and Release Coordinator

Change and Release Coordinator

Location: Flexible work location (Camberley / Warwick office 1 day per month)

Job type: Full time, Permanent

Ref: 667

Telent are looking for an addition to the Process Management team within the Network Services division. We are now looking for a Change & Release Coordinator – someone who is passionate in supporting and driving key project change initiatives and support the delivery of our projects. This is a flexible working location opportunity, that will see you conduct this role from home, and collaborate once monthly at our Camberley / Warwick office (as and when).

Reporting to the Process Design and Knowledge Manager, the successful Change and Release Coordinator will work closely with operational teams to ensure all actions relating to changes and releases are tracked within our ITSM tool, Remedy, and that processes and procedures are followed by all stakeholders.

Within the Service Operations team, you will coordinate with the relevant stakeholders to ensure planning and testing of all releases is undertaken, and the successful implementation of RFC’s including;

Infrastructure changes on both telent and customer managed networks
Approved and authorised software releases
Onboarding and offboarding of newchanged services

They will need to be confident to work as part of a team as well as individually, naturally be process driven and detail focused. We are looking for good communication skills with the ability to build rapport with stakeholders, whilst comfortably using your own judgement to deal with issues raised and escalating where required.

Change and Release Coordinator – What you’ll do:

To prioritise and coordinate the end-to-end Change and Release Management process and procedures
Co-ordinating stakeholders to ensure all actions are tracked through Change and Release
Build good working relationships with stakeholders and ensure effective change communications
Achieve contractual SLT and internal OLA targets
Work with other process owners to ensure all processes are aligned across the SMS
Resourcing of technical resources to meet business requirements
Ensure all releases are technically signed off as planned, tested and approved prior to implementation where applicable
Attend and take meeting minutes at weekly CAB meetings
Identify potential standard changesreleases and work with CAB approvers to seek business approval
Ensure all RFC’s have undergone risk and impact assessments with technical teams as appropriate
Ensure all emergency changes are captured and raised appropriately
Review and take appropriate action for all unsuccessful changes with the relevant stakeholders
Ensure all QEHS risks are flagged and appropriate measures are in place to enable safe working practices
Scheduling technical resource to meet Change and Release targets
Ensuring all actions are tracked within a change and/or release

Change and Release Manager – Key requirements:

Good Project Coordinator / Coordinator and Administration experience
Excellent verbal and written communications skills
SC clearance, NPPV3 and Houses of Parliament security clearances – must be eligible
Proficient in the use of Microsoft Office applications with particular focus on MS Excel
Good customer service and organisation skills
Experience of using BMC Remedy SmartIT (desirable but not essential)
ITIL Foundation V3/V4 (desirable but not essential)
Project Management experience (desirable but not essential)
Change management experience (desirable but not essential)
Release management experience (desirable but not essential)
Running effective stakeholder meetings
Document writing and document management

Telent – What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

Competitive salary and career progression opportunities
Enhanced Maternity / Paternity pay
34 days holiday, including public holidays, plus the option to buy or sell five days each year
Company matched pension scheme
A range of family friendly policies including flexible hours (team structure and goals dependant)
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

About Telent:

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours: