CRM Engagement Manager

Are you a CRM Marketer full of ideas and passion? This role could be for you.

You’ll be working alongside the wider Go to Market, Creative, Tech, Customer Service and Commercial teams to strategise and enable the delivery of performance-driven CRM campaign activity for the EON Next and Sainsbury’s Energy brands. Successful candidates will lead the customer engagement CRM pillar, identifying business objectives, setting and reporting against KPIs, developing CRM marketing strategy and enabling their team to deliver data-led campaigns.

The customer engagement team empowers customers to save energy, time and money through proactive and reactive dynamic communications.

Here’s a taste of what you’ll be doing

• Annual KPI definition and team assignment

• Initiative planning against KPIs

• Holds relationship and accountability to business stakeholders

• Proactive engagement with brand tracker to spot opportunities for improvement

• Brand guardianship

• Holds responsibility for timely delivery of initiatives

• Team management, hiring, initiative assignment

• Removing/escalating blockers

• Reporting overview and ongoing optimisation

• Brief and output sign offs

• Shares reporting in relevant forum

• Proactive overview of plans and implementation

Are we a match?

We’re looking a CRM Marketer with the following experience and skills;

• 1+ years demonstrated experience in the energy industry is a must

• Experience with a start-up brand and/or sub-brand beneficial

• 1+ years experience directly managing a team

• Ability to develop CRM strategy including campaign, customer journey and comms strategies

• Experience in performance-driven campaigning

• Highly operational, with an ability to handle multiple stakeholders

• Digitally minded with the ability to work with automated marketing software solutions

• Ability to leverage data to maximise campaign performance and strategy

• Experience with changing priorities and fast-paced working environments

• Implementing brand TOV with consistency

• Willingness to challenge and think outside the box

• Ability to work with autonomy

Do you?

• Have the ability to see problems as opportunities and have a creative and proactive approach to problem solving

• Take initiative and enjoy exploring and expanding your role

• Want to be part of a growth culture – every week will be different

• Have strong organisational skills and hawk-eye attention to detail

Are you?

• Curious and enjoy learning

• Happy to make your own decisions, fear of failing doesn’t hold you back, it drives you forward, learning all the time and taking responsibility

• A team player – enjoy being part of a team, knowing the part you play in your teams’ success, committed to giving your best and share learnings

• Open to new technologies & new ways of working

• Comfortable with ambiguity

Here’s what else you need to know

• Closing date – Friday 19th July 2024 (may close earlier due to high applicants)

• We’ll have regular team socials and lively team chats

• Competitive salary

• Location – London with travel to our Nottingham site when required.

• Working environment: Flexible hybrid working – a blend of in the office and home working.

• Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

• 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.

• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

• Excellent parental leave allowance.

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.

Apply Now