Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation’s critical digital infrastructures connected and protected.
The HR Administrator will deliver high quality and consistent HR advise, support and guidance to all employees and line managers as well as potential and ex-employees across the full spectrum of HR topics and employee lifecycle within agreed SLAs ensuring 80% of queries are dealt with on first contact and unique/complex cases are effectively supported by specialists.
What you’ll do:
- Provide professional, expert advice and coaching on People issues across the full employee lifecycle to those contacting the HR Admin team, resolving four out of five queries on first contact
- Ensure the delivery of Customer Contact service is in line with agreed service level agreements
- Accurately administer employee lifecycle transaction process as required ensuring full accuracy, compliance and maintaining auditability where required – e.g. joiners, moves, leavers, pay and contractual changes, leave, time & attendance, reporting etc
- Ensure unique or complex queries that require specialist advice are escalated to appropriate Centre of Excellence, i.e. ER, Reward, L&D, with the customer kept updated throughout the case handover and eventual resolution
Who you are:
This is a varied role which would suit a detail conscious, organised, customer focused individual.
Key Requirements:
- Up to date knowledge and practical experience of legislation and compliance relating to the role
- Confident and well-developed verbal and written skills
- Able to quickly build effective relationships, put self in the customer shoes and always deliver fantastic service no matter what
- Well-organised and efficient; able to manage own workload, and to plan and manage tasks to ensure that deadlines & SLAs are met under pressure, even when things change. A flexible, pragmatic, systematic and customer-focused approach; able to deal appropriately with sensitive issues, and tailor solutions to fit circumstances.
- Ability to take decisions with confidence, particularly where established procedures may not exist, and ability to know when to escalate to appropriate expert
- Ability to exercise initiative and act independently. Ability to focus on the problem to be solved
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
About Telent
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focused
