People Services Team Leader
Location : Slough – (Hybrid 2 – 3 days in the office)
Contract : Full-time, Permanent, 37.5 hours
Competitive salary plus benefits
We are looking for someone that will bring a great energy and motivation into People team, a self-starter that wants to progress within a fast-growing and dynamic environment!
As a team leader you will lead, manage and develop a team responsible for providing services related to employee centric activity.
Lead the team through a period of change, evolving the service to enable the People Team to deliver a high quality customer focused transactional service to the business. Deliver a culture of process improvement, a tight focus on data integrity and an excellent service to managers and employees.
Key Responsibilities
Provide a comprehensive HR administrative and first line advisory service for all employees in the business.
Be responsible for the employee lifecycle documentation in line with policy and guidelines.
Manage the administration of voluntary and contractual benefits.
Manage the outcome from business audits ensuring the People outcomes are reviewed and implemented.
Proactively manage all ways of customer contact with the team.
Manage caseload, prioritise and allocate tasks in the team.
Proactively coach, develop and manage the performance of the team in 121 and team meetings.
Experience/ Skills
Previous experience within a shared service environment either as a team leader or are highly experience in transactional HR
Excellent People administrative skills and ability to problem solve.
Track record of working in a customer focused environment where the emphasis is on continuous improvement
Strong practical knowledge of generalist HR policies and processes.
Have excellent people skills and be able to work to SLA’s, manage and prioritise a number of tasks at any one time.
About Us
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
QA is headquartered in London and New York. Learn more at QA.com
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Giselle Rodrigues or email me: – happy to help!
#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring
