At E.ON Next, we are on a mission to redefine the energy landscape. As a significant player in the UK energy market, we are driving change towards more sustainable and innovative energy solutions. We are in search of energetic, creative, and talented individuals to join our dynamic start-up environment.
As a Product Analyst at E.ON Next, you will be instrumental in understanding, supporting and progressing a diverse set of products that cater to our expanding customer base and Energy Specialists. Your role will involve working closely with our business, internal and external development teams, harnessing your skills to better define complex problems, understand industry trends and apply best practice to help our products measure against & smash their goals.
The Product area you’ll be supporting is Contact. In Contact, we own the tech that makes it super easy for customers to get in touch with E.ON Next; such as our telephony, email and social media platforms, as well as the tech and tools we provide our Energy Specialists to handle customer contact in the most seamless way possible. We also ensure we provide all of our colleagues with the most effective methods for communicating with one another, and with our customers.
We’ll want you to:
- Collaborate closely with our product leads & managers, business owners, subject matter experts, in-house engineers and 3rd parties to create, identify, refine and deliver our Contact product pipeline
- Quickly build an expert understanding for your focus area and internal processes
- Be able to understand and manage the impact of incidents and bug fixes
- Be flexible and willing to adapt to differing focus areas, all within the Contact space
- Own elements of our Contact product backlog
- Translate problems into well-defined features and issues
- Work with our business teams to successfully validate and/or test newly delivered tech
- Get deep into understanding the value a piece of tech can bring to our organisation to support with prioritisation exercises
- Build a great stakeholder network across all areas of the business & with our partners
- Consider offline solutions – help our business identify, design and implement alternative problem mitigations
- Love data and be able to gather and measure as much as possible, knowing how to use it and present it effectively
- Conduct external research in to our own and similar markets – gathering best practices and exciting & innovative ideas for us to apply to our own Contact product experience
- All our Product Analysts create value and provide valuable insight to better our products. However, our Senior Product Analysts do come with more experience, so we expect more of them. This includes:
- Guide on more complex and business-critical product initiatives
- Establish and run a guild on a relevant topic of your choosing, promoting knowledge sharing and best practices.
- Support with coaching more junior members of the team
- Seek insight and learnings from both internal and external sources, bringing this back in to the team and our products to ensure we continue to innovate
You’ll need:
- Significant tech and energy experience
- A degree in a relevant field or equivalent experience
- Excellent understanding of technology trends
- Significant experience working with complex delivery pipelines
- To be adaptable and comfortable working with ambiguity
- A desire to learn and be comfortable with feedback
- Excellent relationship building and stakeholder management capabilities
- To be able to navigate complex datasets, perform detailed analysis & define problem solutions
- Excellent communication, translation & presentation skills with an ability to collaborate at a senior level
- Experience of working with or within a Contact Centre
- To be willing to travel between our E.ON Next Hubs as required
Role may close earlier due to high applications
- We’ll have regular team socials and lively team chats
- Competitive salary
- Location – Nottingham (Trinity House, 2 Burton St, Nottingham NG1 4BX ) or Leicester (Granite House, Watermead Business Park, Syston, LE7 1PF) with travel to our other sites when required.
- Working environment: Flexible hybrid working – a blend of in the office and home working.
- Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
- 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.
- Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
- Excellent parental leave allowance.
- The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
- We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
- For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.
