NATS is the UK’s leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.
Job Purpose:
The SMCC (Service Management Command Centre) manager is responsible for the delivery of a safe, reliable operational service for NATS and external business customers. The SMCC team manages the 24/7 front line service to Air Traffic Control Customers.
You will be accountable for the leadership, management, and development of all Service Delivery engineers in the Service Management team. You will also liaise with the relevant Service Delivery Managers to ensure that changes are implemented efficiently, safely and Service levels are maintained.
The SMCC Manager role is based at the NATS Prestwick Air Traffic Control Centre.
Duties Include:
- Provide leadership and direction to ensure all systems are maintained and supported to deliver current and future business needs.
- Ensure that the Air Traffic Management Engineered Systems are operated and maintained to the operational and regulatory safety requirements.
- Foster an open and approachable safety culture environment within the team, where individuals feel able to raise any potential safety concerns or issues.
- Provide clear leadership for the team to inspire people to work together effectively. Recruit, coach, develop and manage the performance of the team to deliver and the Service and continuously improve.
- Act as the Prestwick Technical Service Engineering focal point championing technical services and directly supporting the Air Traffic leadership team.
- Act as one of the NATS Major Incident Managers. This role is rostered, and formal training and competency will be given prior to commencement.
- This role will be required to support out of hours Service requests in direct support of the technical operation. These requests may include, but not be limited to, direct support for our H24/Airport team, additional incident management support and business priorities.
Qualifications & Skills:
- Applicants are expected to have Professional Engineering Qualification to Degree level or directly relevant engineering experience and demonstrated ability to carry out engineering and managerial work to this level.
- Relevant engineering experience is desirable, or demonstrable experience of leading a safety critical operational environment.
- A comprehensive understanding of Operational delivery, particularly the dependencies on engineered systems, processes and procedures and any subsequent impact of failure or interruptions of Service is desirable.
- Have proven leadership skills, able to lead and direct staff effectively in achieving safety and business objectives consistently. Experience of leading a team through significant change is also highly desirable.
- Must have highly effective communications skills, both written and oral, and be able to present information to management, peers, customers, and suppliers.
When applying please ensure you attach a cover letter as any applications without one will be automatically sifted out.
We are proud to offer a fantastic total reward package to help you thrive both personally and professionally – for more information on what NATS can offer you please visit – Why NATS? – NATS‘
If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
