As a Support & Assurance Specialist, you’ll be part of our customer Credit operations team and have the most rewarding job – You’ll be speaking to our most vulnerable customers through our inbound and outbound phone lines, via email and you’ll be empowered to support our customers using third parties such as Paylink, National Debt Line and more. We support the rest of the business to have great conversations around affordability and vulnerability to ensure we’re putting our customers at the heart of everything we do.
Here’s a taste of what you’ll be doing:
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You’ll be working with vulnerable people or people in debt
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Delivering an exceptional customer experience especially for our high risk vulnerable customers
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Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
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Resilient and excited to solve complex problems
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Working as a team with the drive to help our customers
Are we the perfect match?
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Ability to think on your feet in a fast-paced environment
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Confidence in making important decisions
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Drive to identify and implement change
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Commitment to provide an outstanding customer journey
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Good English skills, both written and verbal
It would be great if you had:
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Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training)
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A proactive mindset and a passion for making a difference
Here’s what else you need to know:
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Role may close earlier due to high applications.
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Competitive salary: £24,195 – £26,010 per annum, dependent on experience
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Hybrid working approach: split your week between home and our hub (typically 2-3 days at our Bolton hub)
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Generous holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off
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Regular socials: our time together as a family to wind down
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Work-life balance: we work Monday-Friday, 9AM-5PM, so you can enjoy your evenings and weekends
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Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more
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Pension scheme: enjoy a generous pension contribution for your future
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Contract: full-time
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DBS check: for successful candidates, a basic DBS check will be required
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Right to Work: unfortunately, this role is not sponsorable under the UKVI points-based system
Please note
If you are invited to a discovery day, this will be held at our Bolton hub. If you are successful in your application, our initial 8 week training will also be held at our Bolton hub. You will therefore be expected to commute 3 times a week during this period. The start date for this role is 20th January 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.
A place to be you
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
