Team Leader – Residential Credit Operations

Working as a Team Leader in customer operations, you’ll be at the heart of leading and inspiring our Nexties to create unforgettable customer experiences. Your team won’t just be part of the customers’ experience, they’ll make it, and take full responsibility for what lands their way by delivering end to end customer service. You’ll also be part of a community of team leaders through which you can share and learn together

Here’s a taste of what you’ll be doing;

• As a Team Leader in our Credit Operations family, you’ll be part of our customer operations team and have the most rewarding job – leading and inspiring a team of amazing Credit Specialists to support our customers who have complex problems. You’ll see change as a good thing and embrace it, and you’re passionate about helping others do the same.

• As a team leader in E.ON Next you will ‘unlearn’ the unnecessary and bureaucratic processes and instead, build a culture of trust where we have adult relationships and an incredibly strong commitment to your own and your colleagues development through frequent (constructive) feedback and constant coaching.

• You will utilise your leadership experience to manage a variety of complex problems, such as owning your own debt portfolio and work with your team to provide efficient solutions – this can mean having difficult conversations with our customers about so you’ll need to ensure your team has the right support when dealing with complex escalations.

• As a Team Leader you’ll build a happy, culturally-aligned, high-performing team which consistently delivers fantastic results day-in, day-out and be accountable for day-day operation of your team, from prioritisation of work, scheduling and monitoring. You’ll take a proactive approach to developing and supporting your team and be part of growing and developing E.ON Next.

• At E.ON Next we learn every day and we’ll expect you to be Identifying opportunities for improvement – this could be anything from team organisation or quick technology wins – any way that you think would improve the team’s performance and customer experience.

Are we the perfect match?

• Leadership – experience of directly leading a team within a contact centre environment. We’re looking for new Team Leaders with at least one years experience of effectively leading teams.

• Energy experience preferred

• Inspiring – Motivated by leading and developing people, even when times get tough. Striving to creative an environment where everyone in your team gives their best

• Culture – able to build an amazing, high-performance culture. As a ‘microbusiness’, you and your team will do your own forecasting and planning so you can always deliver a consistently great service

• Passionate and vibrant- genuinely excited to help customers, drawing energy from having problems to solve – the more complex the better

• Calm and resilient – challenging work is what keeps you creative and motivated. You always challenge the norm to deliver a great customer experience

• Open – you build an inclusive culture where you and everyone around you can be themselves, all day, every day (bringing a team together and getting the best out of people)

• Curious and Development – you build a strong development culture where you and your team are always looking to develop yourselves. You encourage your team to get curious, learn all the time, and explore new ways of doing things.

• Development and growth – You’re a great self-reflector and have examples of where this has highlighted something that could be better and what you’ve done to change this (Personal development)

• You’re comfortable to take accountability and make your own decisions. Fear of failing doesn’t hold you back and instead it drives you forward.

Here’s what else you need to know:

• Closing date – Wednesday 25th September 2024 (may close earlier due to high applications)

• We’ll have regular team socials and lively team chats

• Competitive salary

• Location – Nottingham Trinity House Trinity House, 2 Burton St, Nottingham NG1 4BX with travel to our other sites when required.

• Working environment: Flexible hybrid working – expected in the office 2-3 days a week

• Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

• 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.

• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

• Excellent parental leave allowance.

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.