Technical Claims Specialist – Home Claims

Technical Claims Specialist – Home Claims
Leicester or Bexhill (Hybrid) but we have a degree of flexibility around how often you’d be required to be in the office

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

Sitting within our Home Claims team, you’ll be acting as a technical expert within the team and being the first point of contact for colleagues needing advice, support and coaching on a claim.

Job Details:

• Supporting Home Claims in building the right capability in providing good customer and commercial outcomes by reviewing and monitoring outcomes/KPI’s (using data) and supporting improvements through technical development
• Maintaining new start training content as a subject matter expert and creating, maintaining and delivering all function specific technical training for the Home Claims department
• Conducting a training/coaching needs analysis using our operational framework
• Identifying and tracking technical needs and themes for individual colleagues and across the wider Home Claims department
• Completing regular cause audits and referrals to ensure that all work is being carried out to a high level of accuracy in line with our standard operating procedures
• Being the referral and escalation point for colleagues (or suppliers, where relevant) with technical queries

Essential skills we’d love you to have:

• Thorough technical understanding of Household Claims/Property Claims/Home Claims
• Previously experience of coaching team members, coaching models and understanding various ways to implement a good understanding of technical skills, regulatory requirements and company principles
• Great attention to detail with a systematic approach to managing your workload with a strategic thinking vision

The interview process

Our interview process involves the below:

• Recruiter screening call

• 1st stage interview and technical test (sent in advance) with our hiring leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits: In addition to a competitive salary you will also receive…

Flexible working - we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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