NATS is the UK’s leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe
Job Purpose/Overview
Working in the Cross Functional and Service Management domains, which provide networking, IT infrastructure and other tooling to NATS’ operational systems, you will be responsible for managing requests for our services and the decomposition of those requests into discrete work packages for the specialist teams to deliver, coordinating those deliveries into the solution required
Other Duties Include
- Ensure that Assets and sub-Services are compatible and align to provide a coherent Service to our consumers
- Provide consultancy to consumers, helping them to understand how to consume Services as well as sourcing ideas for enhancements to our Services
- Leads the creation, review and maintenance of Service Design artefacts, operational methods, facilities and tools. Ensuring they meet the strategic requirements of the business
- Impact assess Operational Change Requests to ensure changes are within the Design Envelope and escalate through the Design Processes where they are not
- Provide Design representation across the business with a knowledge of each of the Services that make up the domain
- Lead regular in-person meetings to plan resourcing for complex work packages
Essential Skills and Experience
- Has an appreciation of a diverse range of IT infrastructure technologies
- Degree in an Engineering or IT subject and equivalent knowledge acquired through experience in a safety critical environment
- Qualification and experience must balance technical engineering with business acumen to meet both the technical, risk and business management requirements of this role
- Applicants not holding the above qualifications but who have undertaken structured Engineering training and have extensive experience will be considered
- Ability to operate at level 6 (Initiate, Influence) of the Skills Framework for the Information Age (SFIA)
- Experience in a Service Design Organisation delivering and developing technologies for safety critical Services to meet operational commitments
- Demonstrate Leadership in technology design focused on the continual improvement of the service designed to fit a market need whilst balancing all stakeholder requirements
- Is comfortable operating under circumstances where there is a high degree of uncertainty
- Proven leadership of multi-disciplinary teams (that could span marketing, architecture, engineering, suppliers and operations), demonstrating the ability to coach and develop members of the team.
- Excellent appreciation of ITIL methodologies and standards; ideally accredited to Foundation and Practitioner standards
- Strong interpersonal skills with an inherent ability to effectively communicate with and influence internal and external stakeholders up to a senior level
Additional Vacancy Information
We are proud to offer a fantastic total reward package to help you thrive both personally and professionally – for more information on what NATS can offer you please visit – Why NATS? – NATS
We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. Find out more here.
If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
