Technical Support Engineer
When you join our Engineering Team at Telent, you’ll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation’s critical infrastructure connected and protected 24/7.
Are you looking for your next challenge? We are currently recruiting for a 1st Line Technical Support to join our NOC Rail team in Warwick.
Role Profile:
- Maintain the availability, performance and security of a critical infrastructure system.
- Monitor the system on a 12-hour shift rotation (4/4) utilising tools such as System Centre Operations Manager, Cisco Prime, SolarWinds and McAfee ePO to report and investigate potential issues.
- Provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs)
- Attend customer sites to replace key operational equipment.
What you’ll do:
- Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
- Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
- Proactively monitor the availability, performance, and security of TPCMS as part of a 24×7 team.
- Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
- Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
- Ensure all Service Level Agreement targets are exceeded.
- Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals.
Who you are
Key requirements:
- Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
- McAfee SIEM Security – Security Information Events Management knowledge
- IT / ICT further education
- Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
- McAfee Enterprise Security Manager – Security Information Events Management knowledge. McAfee ePO
- IT / ICT further education (degree level or equivalent experience.
Desirable skills:
- MS Windows System Support experience.
- A background in Networking – LAN / WAN.
- Holds a detailed understanding of core internet technologies – Routing and Switching, DNS, OSI Model.
- Telecom knowledge including IP Trade/Redbox technologies advantageous.
- Experience of data cabling / Datacentre Facilities knowledge.
- Full Driving license.
What we offer:
A career at Telent can span sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
Learn more about Telent:
