ADI Appeals Coordinator 23 views

The role holder reports directly to the ADI Appeals Manager and is responsible for coordinating all aspects of the administration of appeals made against the Registrar’s discretionary decisions.

The role holder will be responsible for managing all the incoming appeals made against the Registrar’s decisions. They will liaise with the Tribunal Service to ensure all cases are dealt with promptly and effectively and that all documentation required for the appeal are produced in line with the tribunal guidelines and within service levels.

They will support the Appeals Manager when attending tribunals by providing up to date records and ensuring compliance with any case management directions.

The role requires close working with the Fit and Proper team regarding the presence of any cautions or convictions sustained by Approved Driving Instructors (ADI) and Potential Driving Instructors (PDIs). Additionally, the role holder will work collaboratively with the Standards Check Booking team and the Registrar’s management team in preparing for all aspects of an appeal.

They will ensure all customer and tribunal enquiries are dealt efficiently and within service standards targets by:

• ensuring all contact with customers is helpful, polite, and professional.
• dealing with telephone, email, and written enquiries promptly.
• liaising, when necessary, with other departments.

They will handle associated appeal paperwork with utmost discretion and confidentiality in accordance with tribunal, DBS Code of Practice, and Data Protection Act (DPA) requirements.

They will provide mentoring and development support to their team to provide a high standard of service.

Responsibilities include, but are not limited to:

• Coordinate the Appeals team to support the ADI Appeals Manager, carrying out all administrative duties in relation to transport tribunals.
• Prioritise the work of the team to ensure that appeals are dealt with in a timely manner.
• Ensure that all information on TARS (Testing and Registration System) is recorded correctly, undertaking quality assurance by running regular reports, addressing anomalies, and giving additional training support to team members, where necessary.
• Draft statements of responses ensuring they are clearly written and meet appropriate deadlines.
• Liaise effectively with the Tribunal Service to define and understand upcoming issues.
• Undertake quality assurance of cases and bundles prepared for tribunals.
• Regularly review and update the process to ensure a quality service.
• Ensure the Registrar is aware of Tribunal decisions.
• Ensure evidence for appeal hearings is provided to the Appeals manager promptly.
• Draft responses to Ministerial (MSU) cases, complaints, Freedom of Information (FOI) and DPA requests.
• Line Management of one AO.

For more information about the role and responsibilities please see the attached Candidate Pack.

To succeed in this role, you will need to have excellent organisational and administrative skills.

You will have the ability to interpret complex information as this role requires understanding regulation and legislation.

You will have experience of managing a service to a high standard and within deadlines.

Additional Information

This role can be based in Birmingham, Bristol, Leeds, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

Please note that this role may require occasional travel.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 34 hours per week.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.