Administrator Typist 5 views

Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities – from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.

We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.

Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.

We invite you to review why Liverpool Women’s Hospital is a great place to work:  https://vimeo.com/556197652 

We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Job overview

The post holder will be responsible for the administrative processes supporting all Hewitt Centre Knutsford clinics for both Private and NHS patients and for the registration of Transport and Satellite patients attending the Unit.  The post holder will be required to become proficient in the use of Information Technology and supporting technologies to enable the discharge of duties in an efficient and effective manner.

The post holder will provide typing and administrative support to consultants and other staff within the Hewitt Centre, dealing with clinic correspondence, letters and reports as required.

The post holder will also assist with telephone enquiries, filing and other associated administrative tasks.

Main duties of the job

Provide a professional clinical typing service to consultants, clinicians and other Unit staff as required, using DICT8 or copy typing. Ensure all typing is accurate, GP details are checked against patient notes and Digicare/Summary Care Record where necessary.

Arrange all communication to new patients.

Assist with the provision of a telephone answering service (high call volume) for patients who contact the clinical team.

Assist with the maintenance of an up to date electronic and paper office filing system appropriate to the relevant department and undertake filing in Patient Records and the Hewitt Centre in accordance with the Trust Records Management Policy.

Help maintain the Hewitt Centre’s case note filing system. (currently in process of going paper light). Support Trust and Departmental processes for the review and management of data quality issues related to booking and scheduling activity.

Work flexibly to cover the hours of operation including weekends and Bank holidays if required.

Undertake other duties as required from time to time providing cover for other members of the booking and scheduling team.

Enter orders onto percurrent system NEP.

For full details see job description

Working for our organisation

Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities – from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.

We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.

For roles at Liverpool University Hospitals, visit their careers page.

UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine your eligibility for sponsorship if you were to gain a conditional offer for this role.

https://www.gov.uk/skilled-worker-visa/your-job

Detailed job description and main responsibilities

Provide a professional clinical typing service to consultants, clinicians and other Unit staff as required, using DICT8 or copy typing. Ensure all typing is accurate, GP details are checked against patient notes and Digicare/Summary Care Record where necessary. Arrange all communication to new patients. Assist with the provision of a telephone answering service (high call volume) for patients who contact the clinical team. Assist with the maintenance of an up to date electronic and paper office filing system appropriate to the relevant department and undertake filing in Patient Records and the Hewitt Centre in accordance with the Trust Records Management Policy. Help maintain the Hewitt Centre’s case note filing system. (currently in process of going paper light). Support Trust and Departmental processes for the review and management of data quality issues related to booking and scheduling activity. Work flexibly to cover the hours of operation including weekends and Bank holidays if required. Undertake other duties as required from time to time providing cover for other members of the booking and scheduling team. Enter orders onto percurrent system NEP.

For full details see job description

Person specification

Skills, Knowledge & Aptitudes

Essential criteria

• Proven aptitude for clerical role
• Good level of numeracy and literacy skills
• Able to communicate clearly both in verbal and written communications
• Good keyboard & PC skills
• Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
• Ability to type text to a good standard
• Organised and methodical with an attention to detail
• Professional and friendly telephone manner
• Able to maintain accuracy to high standards
• Understanding of confidentiality, Data Protection and Caldicott principles
• Ability to learn NHS/medical Terminology

Qualifications & Learning

Essential criteria

• Educated to GCSE level or equivalent including English and Mathematics
• Typing qualification – RSA II or equivalent

Experience

Essential criteria

• Experience of working in an office or administrative environment preferably within a healthcare environment
• Previous experience of working in a NHS role
• Experience of audiotranscription letter generation service
• Experience of customer service /appointments role
• Team work or group member experience

Personal Attributes

Essential criteria

• Flexible and adaptable to change
• Ability to work to a deadline and to prioritise own work load
• Ability to work on own unsupervised
• Courteous and friendly
• Be able to work under pressure in a busy environment
• Ability to work independently or as part of a team
• Capable of dealing with sensitive and confidential documents and situations
• Keen to develop personal skills
• Good work attendance
• Flexibility & motivation
• Excellent health record
• Neat and tidy appearance

Special Requirements

Essential criteria

• Understanding the importance of confidentiality at all times

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Liverpool Women’s NHS Foundation Trust has a responsibility and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and for ensuring that they are protected from harm. Every employee of the Trust has a responsibility and is duty bound always to act in the best interest of a child or adult about whom we may have concerns.

Trust policy requires the cost of DBS applications be recovered via salary. The amount of £21.50(standard) or £41.50(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.40 (standard) and £54.40 (Enhanced).

The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.

If you are disabled and have special support needs in applying for a job, attending for an interview or in undertaking any tests as part of a selection process, please contact the Trust’s recruitment team on 0151 7064666 and someone from that team will ensure that the recruiting manager is aware of your particular needs.

Please Note: new entrants to the NHS will normally commence on the first paypoint of the relevant band.

LWH has a responsibility & is committed to safeguarding & promoting the welfare of children, young people & vulnerable adults & for ensuring that they are protected from harm. Every employee of the Trust has a responsibility & is duty bound always to act in the best interest of a child or adult about whom we may have concerns.

Liverpool Women’s Hospital is committed to having a workforce that is representative of the communities we serve. To this end, we particularly welcome applicants from racially minoritised backgrounds, who have a disability, or are members of the Armed Forces, Reservists or Veterans.