The role sits within Seafarer Operations, part of the UK Customer Maritime Services Directorate. Seafarer Operations centres around the Certification and Endorsement of seafarers – essentially a licence to allow them to work at sea and onboard vessels.
Working as part of the Seafarer Operations Business Unit, you will provide administrative support to the Certification Operation who provide class leading customer service alongside the assessment of applications from seafarers for marine examinations and subsequent Certificates of Competency or Endorsements.
This Certification operation is fee earning and the role will primarily centre around the reallocation and handling of payments from seafarers, marine colleges and training providers. In addition, the role provides administrative support for other processes such as financial forecasting, data processing for analysis, reconciliation and other tasks which support the day to day business activities as well as change and continual improvement projects.
You will use your excellent attention to detail to accurately handle each application ensuring a high standard of quality management whilst delivering at pace.
This is a great opportunity for someone who is looking to start their career within the MCA or the Civil Service. You don’t need any maritime experience to join us, just a dedication to provide a high-quality service to the public.
Your responsibilities include but are not limited to:
- Data processing and collation for business administrative tasks and projects to support the wider Certification Operation.
- Contribute to and provide support for other business administrative tasks such improvement of working practices, ensuring all work is performed in line with Business service standards. To process all accounts receivable from seafarers and companies and to ensure all monies are correctly recorded such as receipting all govpay payments, processing bank transfers, ensuring correct payments are taken.
- To recognise income by coding-off and re-allocating the monies paid by seafarers.
- To process refunds and deal with any over/under payments made by seafarers and companies.
- To create and maintain seafarer accounts on our financial system.
- Manage email inbox, process enquiries and deal with issues from seafarers, certification team, maritime colleges and shipping companies, whilst providing class leading customer service.
- Create invoices and issue receipts as requested by seafarers and companies.
- Update and manage Rolling Account entries and enter bank transfers and all relevant information onto the cash book.
- Complete weekly and monthly reconciliation of cashbook ensuring all transactions are up to date and balance.
For further information about the role and responsibilities, please see the attached role profile.
Person specification
To be successful in this role you will have:
- Experience using Microsoft Office applications (Outlook, Word, Excel).
- Experience working with a high level of attention to detail to ensure work is of a high-quality standard.
- Experience working with data, especially numerical.
- Experience providing excellent customer service via email.
Additional Information
This role will be based in the Southampton HQ (or relevant office). MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work.
The expectation is that you will spend a minimum 60% of your working time based at your principal workplace or out on official business. Details of the arrangement will be discussed further with your line manager.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
- Delivering at Pace
- Developing Self and Others
Benefits
Alongside your salary of £23,847, Maritime and Coastguard Agency contributes £6,908 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
Click here to get a copy of the MCA Staff Benefits Brochure
Find out what it’s like to work at the Maritime and Coastguard Agency
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
As part of your application, you will be required to complete a CV and a 1000 word Personal Statement. Further details around what this will entail are listed on the application form.
Within your CV and personal statement please demonstrate your knowledge and experience of:
- Experience using Microsoft Office applications (Outlook, Word, Excel).
- Experience working with a high level of attention to detail to ensure work is of a high-quality standard.
- Experience working with data, especially numerical.
- Experience providing excellent customer service via email.
Your personal statement will be limited to a maximum of 1,000 words.
It is essential when submitting your personal statement that you provide as much detail as possible, and utilise the full word count given, against the essential criteria outlined above as this will be used in conjunction with your CV to assess candidate suitability to move to the next round in the recruitment process.
Sift and Interview Dates:
The sift is due to take place 22nd October 2024.
Interviews/assessments are likely to be held w/c 4th November 2024.
This interview will be conducted face to face at one of our offices. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- An interview.
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
More Information
- Address Southampton
- Salary Offer £23,847
