We have some of the leading experts in their field, and, after featuring on One Born Every Minute, Miracle Babies and Special Baby Unit, our teams are famous across the world for their professionalism, skill and compassion.
Liverpool Women’s Hospital clinical services are currently being reviewed by NHS Liverpool Clinical Commissioning Group, following work done by our clinicians in presenting a powerful case for change in the Future Generations Strategy.
A useful information booklet is available about the proposed changes which can be downloaded from the Healthy Liverpool website facebook.com/healthylvpool. This booklet clearly states that ‘there is absolutely no threat to the services themselves – this is about making what we have even better and protecting services for the future’.
Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.
We invite you to review why Liverpool Women’s Hospital is a great place to work: https://vimeo.com/556197652
We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Job overview
An opportunity has arisen in Cancer Services to support the delivery of the national Cancer Waiting Times objectives.
The successful applicant will be responsible for tracking cancer suspicious/ cancer confirmed patients through their pathway, from the point of referral to treatment, in line with national standards.
The applicant will be responsible for ensuring timely escalations and treatments. The role is required to work closely with the operational service ensuring that patients pathways are expedited as required.
The role involves using multiple hospital systems, including PAS, ICE and Somerset.
The post holder is expected to cover other team members during periods of absence and increased activity.
This post is a 1 year fixed term position
Main duties of the job
- Undertake patient-level tracking duties covering elective, cancer and specialist patient pathways, with primary responsibility for patients on a cancer pathway.
- Ensure the pathway information is recorded accurately on Trust systems including Digicare Expanse & Somerset systems.
- Provide support for the performance processes of waiting list management and performance reporting, which require review of data and patient level information.
- Escalating patients to relevant departments and managers where progress is not satisfactory in accordance with the clinical pathway.
- Support colleagues within the Trust in understanding pathway management, rules and principles; acting as an expert in pathway measurement.
Working for our organisation
Liverpool Women’s delivers the highest standards of care for women, babies and their families. It is an exciting environment to work in and a great place to develop your career.
We value the contribution of individual talent and are committed to having a workforce that is representative of the local community. We will consider requests for flexible working on hiring.
Our core value is to ‘Be Kind’ and we have an ambition to ‘Be Brilliant’ with the best people, giving the safest care, to provide outstanding experiences.
The Trust is constantly innovating and evolving it’s services to provide the most cutting edge care possible. We have long-term aspirations for the future. https://www.liverpoolwomens.nhs.uk/about-us/our-future/planning-for-future-generations/
We are committed to creating a greener Liverpool Women’s https://www.liverpoolwomens.nhs.uk/media/4095/our-green-plan.pdf
https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-16pp-v5-current-version.pdf
Detailed job description and main responsibilities
- Review and interpret patient encounters and pathway using multiple clinical systems and patient records to determine the key dates and timelines for patient care.
- Tracks the progress of patients through key clinical pathways including cancer pathways and cores services such as radiology and pathology. Escalating patients where progress is not satisfactory in accordance with the Cancer Access Policy and standard operating procedures.
- Review data extracts and validate event dates against patient care information held electronically and within paper records to determine the correct information to be recorded on Patient Administration & Clinical Systems.
- Utilise Trust systems to collect and monitor information, maintains and updates relevant systems and databases as required.
- Provide waiting list and patient tracking list validation support to enable delivery of operational services including the escalation of patients who are still awaiting clinical care and are not progressing along their pathway in a timely manner.
- Provide support for administrative and clinical pathway management processes including providing patient-level information to PTL meeting and MDT meetings.
- Ensure data correction is undertaken to ensure accurate patient data is held on Patient Administration & Clinical systems for reporting and other purposes.
- Assist with the maintenance of accurate and complete audit logs of validation and data correction work carried out.
- Liaise with clinicians, nursing staff and other staff as appropriate in order to achieve collection of accurate data for validation and correction purposes.
- Support Trust and departmental processes for the review and management of data quality issues related to performance and patient pathway activity.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent including English and Mathematics.
- European Computer Driving Licence (ECDL) Qualification or equivalent.
Desirable criteria
- Additional Customer Service or Administration qualification such as an NVQ Qualification.
Experience
Essential criteria
- Experience of working in an office or administrative environment preferably within a healthcare environment.
- Experience of working in an NHS data entry or validation environment.
- Experience of NHS waiting times and patient pathway management.
Desirable criteria
- Experience of advising and teaching others in the management of patient pathways.
- Experience of using NHS data collection systems for cancer pathways such as Somerset.
Skills
Essential criteria
- Good level of numeracy and literacy skills.
- Able to communicate clearly both in verbal and written communications.
- Basic keyboard & PC skills.
- Working knowledge of Microsoft Office packages i.e., Outlook, Word, Excel
- Organised and methodical with an attention to detail.
- Professional and friendly telephone manner.
- Able to maintain accuracy to high standards.
Knowledge
Essential criteria
- Understanding of confidentiality, Data Protection and Caldicott principles
Desirable criteria
- Knowledge of NHS waiting time data requirements, pathway management including elective, cancer and specialist pathways.
- Specialist knowledge of waiting times principles, rules and pathway measurement.
- Understanding of waiting list and patient tracking list validation and management processes.
Other
Essential criteria
- Keen to develop personal skills
- Good work attendance.
- Flexibility & motivation
- Able to change duties at short notice.
- Occupational Health cleared to perform the duties of the role
Personal Qualities
Essential criteria
- Flexible and adaptable to change.
- Ability to work to a deadline and to prioritise own workload.
- Ability to work on own unsupervised.
- Courteous and friendly.
- Be able to work under pressure in a busy environment.
- Ability to work independently or as part of a team
- Able to multitask
- Capable of dealing with sensitive and confidential documents and situations
Desirable criteria
- Able to implement new ideas to benefit patients, staff and working environment.
