Digital Product Manager 46 views

As a Digital Product Manager you’ll be responsible for the delivery and continuous improvement of the Commercial Vehicle Service (CVS) digital products by providing direction to a multidisciplinary delivery team. You will have end-to-end responsibility for all aspects of those products and driving transformation of them.

You will create a vision for your products based on your understanding of user needs.

You will help your team build the right things in the right order by developing and prioritising product roadmaps and backlogs. The post holder will do this by fully understanding the customer/end-user requirements along with the policy, legislation and regulations governing the product to enable the delivery of an effective, efficient, and enviable service.

You will be responsible for engaging with stakeholders and users to ensure they are clear on the benefits of the product and that their feedback is being used to inform ongoing improvements.

The role is part of a wider Vehicle Testing service team which will include internal, and where relevant, external partners. The post holder will therefore provide advice and influence stakeholders during decision and policy-making processes.

The post holder will provide leadership on a day-to-day basis to deliver excellent digital products (CVS) in support of the operational services for Vehicle Testing.

Responsibilities include but are not limited to: 

• Provide leadership to their own team of Product Specialists to ensure that they can deliver products in line with the service vision and ensure that they can provide detailed product knowledge to key stakeholders including DVSA Operations, Digital Service and Technology, DfT and industry.
• As part of the overall CVS service provision design and develop CVS product(s) from inception through to implementation and if necessary, closure which will include responses to technical progress, legislative changes, and customer-led demand in order to improve the overall effectiveness of the product(s) and overall service provision; ensuring that the customer is at heart of any decision Working with the Service Owner, ensure that the business benefits these developments were designed to bring are achieved.
• Provide performance information for the Service Manager, Head of Policy and Directors and provide status reviews for relevant Service Working Groups, including analysis of performance data and financial viability of product this will include information on customer service, costs, value for money and risks.
• Work with the Customer Strategy Team to make sure there is excellent insight of user requirements, so products are designed and developed with their needs at the heart.
• Demonstrate leadership by providing guidance to staff to support the delivery of Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.

About you

We are looking for someone who holds or is willing to work towards their Agile qualification in Product Management/Ownership or alternatively their Agile Awareness Training.

You must have knowledge of the products and the capabilities required for the Vehicle Testing Service. This will include the policies and processes related to the service and the environment in which they operate.

As well as knowledge of change management tools and techniques.

The successful candidate will have experience of interpretation of policy and using this information to design and implement processes.

In addition to the understanding and experience of working in an agile digital environment – understanding the link between this role, and creating excellent digital services.

It is essential that you can understanding user needs and communicating them to those involved in delivering the service – including DVSA operations or IT providers – to best achieve results.