Lead Interaction Designer 9 views

The DVLA deliver wide reaching digital services to the UK public and industry. Our customers now have more online services to choose from than ever before and reach over 50 million people a year.

Lead interaction designers will champion accessibility and inclusion, consider the impact of new technologies and ensure designs meet legal requirements As advocates for user centred design, they are comfortable in talking about their work with wider audiences.

A lead interaction designer is an expert practitioner who influences and mentors others. They work with service managers and programme directors to develop design concepts. They set direction, assure the quality of design delivery across teams and can lead multiple or highly complex services, and deliver best-in-class customer service in a people focused environment that champions Recognition, Involvement, Development and Support for all.

We are growing our team, and you will have the opportunity to be involved in the recruitment and team process to further improve interaction design at DVLA.

Responsibilities include, but are not limited to:

• Lead a team of interaction designers and senior interaction designers to support the development of services by mentoring, coaching and providing recommendations and decisions on design solutions.
• Influence people to ensure design standards are understood and upheld and to represent the user in discussions and in design outputs.
• Lead a team to deliver designs through effective stakeholder engagement, strong user focus and a user centered design approach.
• Set the design standards for user experience of digital services ensuring these adhere to Agency, Government and Worldwide accessibility standards as needed and that key elements are built in from the outset, and represent interaction design at government service assessments.
• Develop and maintain effective relationships between internal and external stakeholders. Communicate credibly with a wide range of technical and non-technical colleagues.
• Contribute to / implement policy, process and external improvements.
• Adhere to Health & Safety Policies, Data Protection, Security Policies and understand relevant employment law.

For more information, please see the attached Role Profile.

Additional information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

To thrive in this role:

• You will have design knowledge developed from either a design related degree or experience working as a digital designer.
• You will have a passion for communications and content creations with the ability to present complex information in a clear, engaging manner. You will be able to tailor your communications style to suit your audience.
• You will have a keen eye for detail, enabling you to ensure that all communications are relevant and accurate. Therefore, supporting customers and maintaining a positive reputation for DVLA.
• You will have excellent interpersonal skills and will enjoy being part of a dynamic team. You will be able to develop and maintain positive working relationships with a range of internal stakeholders and Arm’s Length Bodies, predominantly GDS.

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Leadership
• Delivering at Pace
• Communicating and Influencing
• Managing a Quality Service
• Seeing the Big Picture

We’ll assess you against these technical skills during the selection process:

• Senior Interaction Designer: Agile working (Skill Level: Practitioner)
• Senior Interaction Designer: Community collaboration (Skill Level: Practitioner)
• Senior Interaction Designer: User focus (Skill Level: Expert)
• Senior Interaction Designer: Leadership and guidance (Skill Level: Practitioner)

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

• Best in class learning and development tailored to your role.
• An environment with flexible working options where we encourage a great work-life balance.
• Generous employer contribution of 28.97%, depending on chosen pension scheme.
• 25 days holiday, increasing by one day each year up to 30 days pro rata.
• Access to the staff discount portal.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need.

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.