Licensing Casework Officer 24 views

The Licensing Casework Officer works within the Office of the Traffic Commissioner (OTC).

The Traffic Commissioners (TC) and NI Regulator have varying responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s license and other functions.

The role holder will work as part of a team to process new and variation applications for goods vehicle (HGV) and public passenger vehicles (PSV) operator licences and bus registrations on behalf of the Traffic Commissioner/ NI Regulator.

The role holder will accurately record data provided on application forms and managing a caseload that will have competing deadlines and tasks. They will need to ensure that all necessary information has been received to enable the processing of the applications, within legislative requirements and in line with the guidelines set by the Traffic Commissioner. They will provide help and advice to applicants, where required.

Responsibilities include but are not limited to: 

• Responsible for the day-to-day processing of applications for new or variations for HGV or PSV operators’ licences and bus registrations working on behalf of the TC/ NI Regulator.
• Responsible for the accurate input of data inputting ensuring quality provision of an operator licensing, registration, and regulation service for and on behalf of the traffic commissioners.
• Act as the first point of contact for customer/operator enquiries offering advice and assistance where possible.
• Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives.
• Liaise with relevant internal and external departments to ensure that internal and external customer needs are met and that these requirements are fully communicated throughout the business.

To be successful in this role, you will be someone who is thorough with their work and has exceptional attention to detail. You will also have a proactive approach to problem solving with a passion for identifying and resolving issues.

You are someone who has experience in delivering excellent customer service and are confident when communicating with customers through a range of channels.

You will thrive managing a varied workload and your fantastic administrative and organisational skills mean you are able to balance and prioritise tasks.

You can use your excellent verbal and written communication skills to effectively deliver messages to others so it is clear to understand. You thrive working in a busy environment, and can deliver high quality pieces of work against tight deadlines, even when under pressure.