MOT Enforcement Delivery Team Leader 40 views

The successful candidate will be required to work within MOT Enforcement Delivery primarily as a people manager, leading and supporting a team of remote working enforcement colleagues. The role of their team is to assess MOT Vehicle Testing Stations (VTS) providing an impact to enable better enforcement outcomes and directly impact upon road safety.

They will lead and implement change within their teams and ensure concerns from customers and stakeholders are dealt with at the appropriate level to DVSA expectations.

The role holder will ensure their team operate a high standard of service to ensure better enforcement outcomes working within legislative, policy and procedures. They will ensure that their team is working to intelligence led enforcement to ensure stakeholder compliance.

Responsibilities include, but are not limited to;

• Ensure effective, open, and trusted communication takes place with a geographically dispersed team, ensuring regular team briefings take place and promote DVSA’s vision, strategy, and objectives.
• Drive improvements to the performance and compliance of the team, recognising and rewarding good/exceptional performance and tackling issues promptly to enable better enforcement outcomes.
• Ensure the delivery of operational targets by taking responsibility for monitoring and ensuring that the team fully understand DVSA’s operational targets and priorities.
• Champion best practice and customer service excellence, highlighting potential system improvements and supporting and advocating new ideas or innovations.
• Demonstrate leadership by providing guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
• Case review and compliant/appeal handling.
• Providing on the ground intelligence and expertise.

For more information about the role and responsibilities please see the attached Candidate Pack.

We are looking for individuals who have:

• Data analysis skills; able to interpret data and information to make sound decisions.
• Coaching skills to develop others and improve performance.
• High functioning experience of MOT Enforcement.
• Delivery of Operational targets to a high-quality standard.
• Experience of high-quality casework submissions.
• Flexible attitude to work, to deliver targets.

Additional Information

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Whilst we welcome applications from candidates seeking part time/flexible working hours. There will be a business requirement for candidates to work a minimum of 32 hours per week over 5 days.

This role can be based in Liverpool, Bury St Edmonds, Crawley, Leeds, Rotherham or Potters Bar. Where your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model with the expectation that you will spend a minimum 60% on a DVSA site or on official business giving you greater flexibility about where and when you work.

You may be required to travel to various DVSA locations in order to carry out your role and there is potential for overnight stays.

Location Information

Please note:

– The Bury St. Edmunds post will be based at Elmswell.

– The Potters Bar post will be based in South Mimms.

Reserve List Information

Please note that some of the locations advertised will not have posts available immediately. However, we will hold a Reserve List for up to 12 months for each location and will be in touch with reserve list candidates in merit order (when posts within specific locations become available).

During your application, you should indicate which location you wish to be considered for and, if successful, you will be placed on an individual list of candidates for each location.

Candidates will be held on that list and drawn from it in merit order. We advise you to carefully consider which location you wish to be considered for. If you decline an offer for a location, you have expressed a preference in, you will be withdrawn from any lists you may be held on.

We may also offer candidates a location that they have not expressed a preference for where we have the requirement to do so but this will again be done on the basis of your place in the overall merit order and, in this event, you will not be removed from the list (that you get placed upon) if you decline.