National bus compliance coordinator 16 views

The Bus compliance co-ordinator will be responsible for managing delivery of the national target for the Bus Operator Account Management (BOAM) scheme and monitoring the accuracy and timeliness of reports submitted for both BOAM, Bus Open Data Service (BODS), Bus Service Operator Grant (BSOG) schemes and Public Service Vehicle Accessibility Regulations enforcement (PSVAR).

The post holder is responsible for the effective management of schemes and must liaise with Enforcement Delivery Managers, Enforcement Delivery Team leaders and Traffic and Vehicle examiners to ensure delivery of DVSA & DfT targets. You will be responsible for monitoring performance for each enforcement network and provide regular feedback to managers across the directorate, ensuring that quality support systems are in place to facilitate the efficient and effective delivery of services by DVSA examiners.

Act as subject matter expert, the role holder must provide advice, specialist knowledge, development and training to front line examiners across PSV schemes. You will also be expected to make effective, accurate and timely decisions, ensuring all investigations are prioritised, delivered promptly and checked for consistency and quality.

Great communication is key to this role and the post holder must be able to deliver targets through others and build strong internal and external relationships with Policy colleagues, office of the Traffic Commissioners and DfT, in addition to key industry stakeholders.

The post holder will be expected to attend external events and speak on behalf of DVSA, in addition to working alongside frontline colleagues to offer development and monitor consistency of standards in the field.

The BOAM scheme ensures bus operators running registered routes maintain acceptable levels of punctuality and performance.

The BODS scheme service provides timetables, bus location, and fares data for local bus services across England.

The BSOG scheme allows bus operators to claim a grant for fuel costs associated with some types of services. DVSA investigate BSOG claims on behalf of DfT, when requested.

The PSVAR scheme requires management and development of the remote enforcement process, with management responsibility for additional people determined by the National Remote Enforcement Manager.

Responsibilities include but are not limited to: 

• Provide advice and specialist knowledge to examiners undertaking
  the BOAM, BSOG, BODS and PSVAR activities.
• Management of complaints and correspondence in relation to bus
  punctuality and passenger accessibility.
• Management of casework timescales.

Please see the Candidate Pack attached to this job advert for more information about the role and responsibilities.

About you

We are looking for someone with detailed knowledge of bus compliance schemes and regulations. Someone who can be a subject matter expert with their knowledge and understanding of driver’s hours, digital tachographs, operator and driver licensing.

It is essential that you have experience of delivering quality casework and managing a quality service.

You must have excellent written and oral communication skills to offer advice and provide feedback or guidance to examiners and stakeholders, both internally and externally. In addition you would need to be able to use these skills to manage and respond to complaints, Parliamentary Questions, Chief executive office enquires.

The successful candidate will be able to monitor Power BI information and be confident using Microsoft packages and EMS.

A working knowledge of enforcement processes will also be needed for the role.

Additional Information

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 35 hours per week.

This role can be based in Swansea, Hastings, Bristol, Newcastle-upon-Tyne, Nottingham, Leeds, Birmingham, Chadderton or Avonmouth. Your presence at one of these locations will form part of the working arrangements agreed with you. This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation.

If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details).

Regular travel, with overnight stays will be required.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.