Senior Investigation Manager (MOT Lead) 6 views

The Senior Investigation Manager’s job is to provide leadership and management to a team of Caseworkers. The post holder is responsible for the performance of their team comprised of geographically dispersed teams and work collaboratively with colleagues across enforcement to achieve national outcomes. The post holder will ensure delivery of an effective, timely, business and customer focused counter fraud service including fraud related investigations in accordance with plans and corporate objectives.

The post holder will lead on the development and performance management for their team, ensuring that they meet their potential and deliver a quality service whilst meeting business plan targets. They will need to ensure continuous monitoring of performance delivered by their team, using management tools such as Power Bi, workbooks, and team meetings. They will seek opportunities to improve ways of working and offer alternative options regarding policy implementation, where these are inefficient or burdensome, and ensure regular quality control activities are undertaken within their teams.

The post holder will act as the lead manager in their area, leading business change initiatives, supporting their senior manager in the realisation of benefits, and representing the Agency with all relevant stakeholders.

The post holder will be a role model to engender a culture of engagement and inclusion. They will develop your team’s potential and guide their activities to ensure delivery of high quality, efficient and effective services that meet stakeholder’s needs and delivers the achievement of Business Plan targets and standards; always looking for value for money and consistency of service.

The post holder will lead and implement change within their teams and ensure concerns from customers and stakeholders are dealt with at the appropriate level to DVSA expectations.

Responsibilities will include but are not limited to:

• Leading, motivating & managing teams of investigators & associated resources, striving to meet or exceed targets for effectiveness, efficiency & service. Monitoring performance in all areas, providing feedback & seeking improvement.
• Providing clear leadership through guidance and advice to Senior Managers within the networks.
• Ensuring that PDMRs are completed and returned within agreed timescales and reviewing with the Enforcement Manager main tasks/objectives to agree any changes needed to meet changing customer requirements or to agree action(s) to overcome unforeseen operational difficulties.
• Embracing continuous professional development for staff and create an engaged and empowering culture, building overall capability.
• Monitoring all aspects of performance within the network and take corrective action to ensure that objectives are achieved and best practice is shared within and between networks.
• Undertaking and leading on investigations where the business dictates. This will include scoping the investigation/audit, conducting full and thorough investigations in line with legislation and internal procedures, carrying out testing and production of a quality draft/final investigation reports.
• Providing support to operational and project teams with counter fraud and integrity technical advice and guidance on best practice and effectively managing and controlling risks.
• Being responsible for interpretation of the law, applying different approaches and methodologies
• Providing technical advice to the Operations and Policy & Stakeholder Management Directorates concerning changes required to/input to policies and operational procedures in the light of the findings of investigations.
• Executing management responsibilities effectively and in line with DVSA policies and processes; working with, leading and acting as a role model for team members and colleagues in line with Civil Service values.

For further information and a full list of responsibilities, please see the attached Candidate Pack.

We are looking for someone with excellent operational leadership qualities, who can motivate and inspire a diverse team to raise their standards to achieve sometimes challenging outcomes against conflicting priorities. We encourage you to apply if you are passionate about developing yourself and others. You have exceptional communication skills and can work effectively with both internal and external key people, focusing on a common objective.

Managing and implementing change is something you enjoy. You take time to understand the benefits of change and encourage others to embrace new ways of working for the good of our customers and the business.

You have demonstrable experience of dealing with and managing criminal investigations, having previously worked in an investigative and/ or criminal analytics role. Analysing and interpreting data comes naturally to you and you have confidence to draw suitable conclusions and, make sensible decisions based on the evidence you retrieve.

If not already held, there will be development opportunities for the successful applicant to work towards the following when in post:

•  Advanced Professional Certificate in Investigative Practice or equivalent accredited qualification.

Additional Information 

This role can be based at any UK DVSA Office location, subject to capacity at the location. Your presence at one of the DVSA locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 35 hours per week.

This role manages teams across different locations and travel will be required, including some overnight stays.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.