Senior Operational Leader 10 views

Within this role you will lead and manage a DVLA (Driver and Vehicle Licencing Agency) Operational Unit (overseeing circa. 200 operational staff) to deliver excellent Customer Service, driving the delivery of Operational and Customer Services Directorate (OCSD) Key Priorities, Service Level Agreements, Secretary of State and Agency targets in a people focused environment that champions Recognition, Involvement, Development and Support for all.

You will directly manage key operational reports. This is a pivotal role for the directorate, and you will be required to engage with colleagues across the group and across the wider operational community. Your priority will be to ensure that the directorate continuously maintains and delivers an exceptional customer service to its customers.

Responsibilities

Your responsibilities will include but will not be limited to:

• Effectively leading and driving the operational unit by –

1.  Driving high performance by ensuring all colleagues are valued and trusted through coaching, ongoing support and role modelled behaviour.
2.  Promoting changes and involving people in decisions made, listening to feedback and giving autonomy to encourage people to be part of the change.
3.  Continuously improve customer service by increasing efficiency and effectiveness.
4.  Effectively manage resources based on real time and historical data.
5.  Delivering the achievement of key performance targets, performance and quality standards in line with the Agency business plan.
6.  Supporting the delivery of change across the agency.

• Providing strategic and operational direction, developing and maintaining good working relationships internally and externally.

For further information about the role please see the attached role profile.

Additional Information

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

To be successful in this role the successful candidate will be a confident and passionate operational delivery professional who can effectively lead people to exceed our customers’ expectations. They will also have experience of leading/managing operational teams through structural and or cultural change.

You will be an authentic and visible leader with exceptional communication and influencing skills. You will possess a strategic mindset and be able to look at the wider picture to align changes and improvements with business needs and priorities.

You will effectively be able to build and maintain relationships with stakeholders of varying seniority levels. With this, the ability to constructively challenge and influence others will be required also.

Operational delivery experience, within a fast-working environment, will be key for this role. The successful candidate will also be able to demonstrate experience of creating an open, dynamic working environment, which can help to build capability across teams.