Senior Software Engineer – Legacy/SaaS 4 views

As a Senior ServiceNow Developer, you will be expected to help utilise and maintain the DVLA ServiceNow Platform.

You will take control and run with problems and implementation of new requirements as they arise, providing guidance to the wider ServiceNow team and Service Management functions where necessary. This will mean you are comfortable working on the ServiceNow platform, which includes the Self-Service Portal and backend development where required. You will also need to be proficient in JavaScript.

You will help to set direction of the Platform with your colleagues and have the ability to lead with implementing development tasks in an Agile framework.

This role will involve working alongside our key stakeholders in implementing best practice, therefore communication of technical concepts is important.

Responsibilities 

Your responsibilities will include but will not be limited to: 

• Understanding one or more Legacy Software or SaaS Systems.
• Coaching and mentoring more junior colleagues on the Legacy or SaaS Systems.
• Writing clean and secure code.
• Working with other disciplines to understand what needs to be built or maintained.
• Supporting the Legacy or SaaS system and its associated services and identify issues in production.
• Finding ways to improve the robustness, resilience, and stability of the Legacy system or SaaS.

For further information about the role please see the attached role profile.

Additional Information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

You will have extensive ServiceNow experience in implementation and support scenarios.

You will be familiar with ITSM/ITIL processes.

You will need to be able to diagnose and manage incidents of varying size, complexity and urgency.

You will have strong communication and analytical skills in order to work with internal and external colleagues to overcome challenges, help define requirements and improve our service.

Working for the DVLA Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.