Theory Test Transformation Service Owner 32 views

The successful Theory Test Transformation Service Owner will be responsible for the effective delivery/operation and continuous improvement of the Theory Test Transformation Project Service, in a fast-paced Agile environment.

They will lead a multi-disciplinary project and digital development team responsible for continuously improving and developing the Theory Test Transformation Digital Service (T3) in line with critical success factors and the Gov.UK Digital Service standard. They will have overall accountability for annual project budget and allocate funding to areas of the project based on their decisions about priorities.

The role holder will ensure that GB legislation, Driver Vehicle Agency Northern Ireland (DVA) legislation and operational guidance and DfT (Department for Transport) policies are converted into a range of T3 Products and Services to support the project development and that these are underpinned by operational policies and procedures in line with Government Standards. They will have responsibility for communicating the benefits and performance of their project and new service and develop ambitious visions and strategies. They will achieve the organisation and team buy-in, translating the vision into prioritised project deliverable goals.

The role holder will function as an interface between DfT stakeholders, the industry, and DVA operational and digital teams to ensure the effective implementation of new policies or revised legislation, influencing and negotiating with stakeholders during the policy making process.

The role holder will do this by working with the theory test team, fully understanding the customer/end-user requirements, through user research, along with the policy, legislation and regulations governing theory test and data and associated services to enable the delivery of an effective, efficient, and enviable transformed theory test service. They will work closely with the wider theory test management team to jointly develop the digital services and drive through efficiencies. They will make sure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the delivery teams. They will be able to overcome operational constraints to deliver a successful product or service; working closely with other operational delivery teams and be able to manage the operational process of designing and running a product or service throughout its entire life cycle.

The role holder will work closely with Government Digital Service to develop the service in line with GDS (Government Digital Service) standards ensuring the service can remain on GOV.UK by continuing to meet content and design standards. They will be responsible for meeting new accessibility standards required by new legislation and for taking the service through relevant GDS assessments.

Responsibilities include but are not limited to: 

• Managing a programme of transformation initiatives and policy developments to transform the T3 Service.
• Ensuring the delivery of the Theory Test Transformation critical success factors working within agreed budgets.
• Driving through efficiencies and redirecting resource to value added work, impacting positively on road safety.
• Ensure all theory test operational delivery teams understand, support, and comply with T3 service standards.
• Continuously review and enhance the T3 products, policies, and processes to better meet policy and GDS objectives, DVSA guidance and policies.

For more information about the role and responsibilities please see the attached Candidate Pack.

To thrive in this role, you have experience of managing cross-departmental digital change projects and can demonstrate an understanding of agile. you have previous experience of leading and/or working in a project environment with multiple outsourced suppliers.

Excellent communication skills are pivotal to this role, you have experience of stakeholder management in a complex environment. You can use visualisation techniques such as product road maps to communicate with diverse stakeholder groups, specifically, the prioritisation of decisions and timescales.

Additional Information

This role can be based in Birmingham, Bristol, Leeds, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

There will be a requirement for the successful post holder to travel frequently, specifically to Nottingham, including overnight stays on occasions. There may also be the potential for international travel.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.