User Experience Analyst 6 views

Reporting directly to the User Experience Manager, the purpose of the User Experience Analyst is to assist with the User Services User Experience Programme. Owned by the Head of User Services, the goal of the program is to align User Services objectives to DVSA and PD&D strategic objectives whilst focusing on building strong business relationships.

A key part of the role will include managing stakeholder relationships, promoting the use and benefits of the knowledge base to Technology Services Teams and end users. You will be required to work with Technology Services Teams to understand and share their development and application of ideas that improve the way that the IT function works amongst the wider team and end users.

You will also be required to assist the User Experience Manager with the delivery of the User Experience Program Process and Policy and ensuring supporting documents are reviewed and updated on a regular basis

This role will focus on: 

Responsibilities include but are not limited to:

• Feedback analysis from a wide range of IT users
• Managing the knowledge base that includes user help guides for all IT users
• Sending out IT related communications out to the agency
• Help manage Continual Service Improvement initiatives across technology services
• Be involved in user research activities such as sending out surveys and conducting focus groups when needed.

For more information about the role and responsibilities please see the attached Candidate Pack.

To be successful in this role, you will need: 

• Experience of creating and implementing processes, monitoring effectiveness, and driving process improvement within an IT service environment working with stakeholders.
• Experience of working within a customer experience environment where you have had to gain a full understanding of user needs and requirements through feedback analysis.
• Have strong communication skills both oral and written with a methodical approach to detail.
• Experience of using Microsoft Office (Word, Excel, Teams, PowerPoint, SharePoint)

Additional Information

This role can be based in Birmingham, Bristol, Leeds, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation.

If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details).

During your application, you should indicate which location(s) you wish to be considered for and, if successful, you will be placed on an individual list of candidates for each location. Candidates will be held on that list and drawn from it in merit order. We advise you to carefully consider which locations you wish to be considered for. If you decline an offer for a location, you have expressed a preference in or have expressed an interest in more than one location and accept an offer, you will be withdrawn from any lists you may be held on. We may also offer candidates a location that they have not expressed a preference for where we have the requirement to do so but this will again be done on the basis of your place in the overall merit order and, in this event, you will not be removed from the list if you decline.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. 

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.