Ward Clerk 7 views

Liverpool Women’s NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities – from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

At Liverpool Women’s Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.

We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families.

Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.

We invite you to review why Liverpool Women’s Hospital is a great place to work:  https://vimeo.com/556197652 

We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Job overview

We are looking for a enthusiastic individual who will work within our Gynaecology emergency department. They will be responsible for the daily ward administrative duties which are required to  ensure  that the unit offer a safe and  well organised service.

You will assist in the provision of the service and contribute to the effective running of the Department. The role is varied  clerical work.

Main duties of the job

• Booking patients onto the system
• Answering the telephone and dealing appropriately with all enquiries, redirecting to relevant staff as required.
• The creation, management and filing of case notes in accordance with case note management policy for all patients within the department.
• Maintain the admission, discharge and transfer activity of all patients within the department.
• Maintain ward stationary stock levels as required.
• Arrange patients follow-up appointments as directed by medical / nursing staff.
• Ensure case notes are transferred to the medical secretaries following patient’s discharge from the department.
• Assist patients as required in the completion of Medicash / insurance forms.
• Assist the ward staff with general administrative duties e.g. photocopying, dealing with department mail and distributing as required.
• Filing of laboratory, x-ray reports, charts and documents within case notes as required.
• Amending / Updating demographic details on computer as necessary.
• Producing relevant documentation for each patient’s admission.
• Ensuring all documentation is available for nursing and medical staff relating to the patient’s admission.
• Retrieving case notes from other locations within or outside the hospital when requested.
• Submit requests for case notes stored off site.
• Ensuring case notes are tracked into and out of the department.

Working for our organisation

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

Video: https://vimeo.com/556197652

Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf

Detailed job description and main responsibilities

1. Respect confidential information obtained in the course of daily duties and refrain from disclosing such information. (When required by Senior Manager, information may be given when required by Law). Breach of confidentiality will result in disciplinary action.
2. Be aware and follow Trust and Directorate Policies.
3. Adhere to Trust and Local Risk Management Strategy.
4. Take part in the Trust PDR programme, continuing own personal development including Trust and departmental objectives.
5. Adhere to the Trust annual mandatory training programme
6. Be aware and follow hospital fire / fire evacuation procedure.
7. Help in the promotion of Health Education by good example, e.g., no smoking, healthy eating, exercise and other methods of keeping in good health.
8. Be aware and follow Hospital No Smoking Policy.
9. Must adhere to Trust Uniform Policy.

Person specification

Competencies

Essential criteria

• Hospital Policies & Guidelines
• Health & Safety
• Control of Infection
• COSHH

Personal Qualities

Essential criteria

• Enthusiastic
• Good Communicator
• Sense of Humour
• Self Confidence
• Good Time Keeper
• Commitment to Role & Service Development

Qualifications

Essential criteria

• Evidence of Professional/Vocational Development
• Good Basic Education
• Clear Legible Handwriting

Desirable criteria

• NVQ 2
• Basic keyboard skills

Experience

Essential criteria

• Previous relevant experience

Desirable criteria

• Clerical experience

Skills

Essential criteria

• Prepared to Undertake Personal Development & Training
• Understanding of Confidentiality

Desirable criteria

• Vocational development in accordance with service needs

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Liverpool Women’s NHS Foundation Trust has a responsibility and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and for ensuring that they are protected from harm. Every employee of the Trust has a responsibility and is duty bound always to act in the best interest of a child or adult about whom we may have concerns.

Trust policy requires the cost of DBS applications be recovered via salary. The amount of £21.50(standard) or £41.50(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.40 (standard) and £54.40 (Enhanced).

The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.

If you are disabled and have special support needs in applying for a job, attending for an interview or in undertaking any tests as part of a selection process, please contact the Trust’s recruitment team on 0151 7064666 and someone from that team will ensure that the recruiting manager is aware of your particular needs.

Please Note: new entrants to the NHS will normally commence on the first paypoint of the relevant band.

LWH has a responsibility & is committed to safeguarding & promoting the welfare of children, young people & vulnerable adults & for ensuring that they are protected from harm. Every employee of the Trust has a responsibility & is duty bound always to act in the best interest of a child or adult about whom we may have concerns.

Liverpool Women’s Hospital is committed to having a workforce that is representative of the communities we serve. To this end, we particularly welcome applicants from racially minoritised backgrounds, who have a disability, or are members of the Armed Forces, Reservists or Veterans.