Workforce Systems Senior Technical Support 7 views

Workforce Systems Senior Technical Support 

Technical 1B / Spinal point 30 -32 

Publish date: 22nd January 2025 

Closing date: Midday at 5th February 2025 

Salary: £39513 – £41511 

Hours: 37hrs, Monday to Friday. 

Overview 

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people. 

Our vision is ‘Making the West Midlands safer, stronger and healthier’.  

This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism, and pride with which we serve our communities. 

An exciting opportunity has arisen to join the Workforce Planning Team as a Workforce Analyst. The successful candidate will be responsible for collating, analysing, and reporting data across a range of subject areas within the People and staffing domains. 

Responsibilities 

• Support staffing on the rostering system (UKG) to ensure efficient appliance staffing. 

• As part of the Workforce planning team support processes on UKG and Oracle, including moves, leave, payments and tickets. 

• Provide tailored technical advice and support on staffing and system usage. 

• Develop and maintain clear and comprehensive process guides and guidance documents. 

Experience and skills. 

Essential 

• A high level of IT skills, with experience of using a variety of software packages including proficiency in excel. 

• Experience of staffing/rostering. 

• Exceptional attention to detail and accuracy. 

• Excellent communication skills both verbally and written. 

Desirable 

• Experience of training and presenting. 

• Experience with HR Management systems such as Oracle. 

Benefits 

We offer a friendly working environment and benefits including: 

• flexible and agile working arrangements 

• on-site free gym facilities 

• free parking 

We also offer access to an in-house occupational health facility – including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors. 

In addition, employees have access to: 

• 24/7 Employee Assistance Programme 

• wellbeing programmes 

• ‘blue light’ discounts across many retailers through partner schemes 

• Sports and Welfare scheme (for a small fee) – with access to discounted products and services. 

Diversity 

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups. 

WMFS is committed to safeguarding and promoting the welfare of children, young people, and adults. We expect the same of every staff member.   

Successful candidates will be subject to necessary pre-employment checks, including – where applicable – relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work.  All applicants will be required to provide two suitable references.  

How to apply 

To apply, please complete the application questions outlining your skills and experiences in line with the job description (linked below). 

Closing date midday on 5th February 2025.

Questions 

If you have any questions about the role, or would like an informal discussion, please contact Angela Johnson by email at Angela.Johnson@wmfs.net.